Dual Hotel-Banquet Porter

Push Operations; St. Catharines; On-site; CAD 20,000 - 28,000; Full time

Job summary

Heart of Niagara Hotels – Holiday Inn and Parkway Conference Centre in St. Catharines is seeking a Dual Hotel-Banquet Porter to support banquet events and guest services. This role requires physical stamina, attention to detail, and the ability to work a variety of shifts.

You will assist guests with luggage, set up banquet spaces, and maintain cleanliness, with starting wage of CAD 17.60/hour plus gratuities.

Qualifications

• Excellent communication and guest service orientation.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and problem-solving skills.
• Reliable, proactive, and able to work under pressure.
• Able to work independently and as part of a team.

Responsibilities

• Maintain banquet rooms, storage and service areas.
• Lift and stage tables, chairs and equipment safely.
• Set up, maintain and break down banquet/meeting rooms.
• Follow Banquet Event Orders and service standards.
• Assist guests with luggage and transport to/from rooms.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Reliability

Teamwork

Education

High School diploma or equivalent

Job description

Job Description: Dual Hotel-Banquet Porter

Location: Parkway Conference Centre -St. Catharines

Employment Type: 3-month contract with possibility of extension or transition to a permanent role

Heart of Niagara Hotels – Holiday Inn and Parkway Conference Centre is looking for a Dual Hotel-Banquet Porter to join our growing team. We are looking for candidates that are service-minded and guest focused. You must be able to work rotational shifts which would include mornings, afternoons, evenings, nights and weekends.

Engaging service, delicious cuisine and distinctive surroundings make every special event with Heart of Niagara Hotels, a truly memorable affair. Showcase your service and organizational strengths as a Dual Hotel-Banquet Porter, where your attention to detail, safety and quality assurance will “set the stage” for a successful group function.

This dual position also plays a crucial role in ensuring a smooth and enjoyable experience for hotel guests. Balancing assisting guests with luggage and performing various other tasks to enhance guest satisfaction.

The starting wage for this position is: $17.60/hour + Gratuities

Gratuities are calculated at approximately $2.00/hour – subject to change

Responsibilities

Reporting to the Banquet Manager, and taking directions from the Sales Management Team; your responsibilities and essential job functions include but are not limited to the following:

• Maintain the cleanliness of banquet rooms, hallways, storage and service areas.
• Lift and store tables, chairs and staging efficiently and safely
• Set-up, maintain and break down banquet/meeting rooms.
• Follow directions of Banquet Event Orders (BEOs), policies, procedures and service standards.
• Other duties as requested.
• Assist guests with their luggage, including loading and unloading from vehicles and transporting it to/from guest rooms.
• Ensure luggage is delivered promptly to guest rooms and retrieved upon checkout.
• Provide luggage storage services when required.

Guest Assistance

• Offer a warm and friendly welcome to guests, providing assistance and information as needed.
• Escort guests to their rooms and explain hotel facilities, services and amenities.

Communication

• Maintain effective communication with the front desk and other hotel staff to coordinate guest services.
• Answer guest inquiries and provide directions and recommendations for local attractions, restaurants, and services.

Maintaining Appearance

• Ensure that the hotel entrance, lobby, and bell desk area are clean, tidy and presentable at all times.
• Maintain a professional and well-groomed appearance.

Equipment and Supplies

• Maintain and ensure the proper functioning of luggage carts, trolleys, and other equipment.
• Report any maintenance issues to the appropriate department.

Additional Duties

• Assist with special guest requests, such as arranging for flowers, delivering packages, or providing extra amenities.
• Handle guest mail and packages in a secure and organized manner.

Requirements

• Smart serve required - some barback duties invovled
• Precious guest experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving skills
• Highly responsible & reliable with strong initiative
• Works well under pressure in a fast-paced environment
• Able to work independently, and part of a team
• Ability to focus attention on guests needs, remaining calm and courteous at all times
• Conduct self in a professional manner at all times, ensuring a well-groomed appearance and a clean uniform
• Communicates with authorized personnel by using radio
• Able to assist servers to clear rooms, and other duties as assigned
• Physical fitness and ability to lift and transport heavy luggage

Physical Aspects of Position (includes but not limited to)

• Constant standing and walking throughout shift
• Repetitive lifting of up to 50lbs independently
• Frequent kneeling, pushing, pulling and lifting
• Occasional ascending/descending ladders, stairs and ramps

Education

High School diploma or equivalent

Accessibility Accommodation Notice

Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.