Dual Dealer Supervisor (Full-time) - Moncton

Great Canadian Entertainment; City of Moncton; On-site; CAD 22,000 - 23,000; Full time

Job summary

Great Canadian Entertainment in Moncton, NB, seeks a Dual Dealer Supervisor to split time between supervisory duties and regular dealer duties in the table games department.

Under Pit Manager supervision, you will monitor day-to-day table games operations, coach staff, and ensure a safe, welcoming environment for guests and employees alike.

Qualifications

• Experience managing table games operations and ensuring game integrity.
• Strong customer service and effective communication under pressure.
• Ability to obtain Beverage certification and Gaming Registration where required.
• Strong mathematical skills and attention to accuracy.
• Willingness to stand for long periods and work flexible shifts.
• Proficiency with MS Office and basic computer literacy.

Responsibilities

• Monitor Dealers in an assigned area; maintain game integrity and supervise cash/value transactions.
• Provide input for coaching and mentoring employees.
• Coordinate shift assignments and staff coverage.
• Verify cash/value transactions and manage floats, credits and tips.
• Respond to and escalate issues; report irregularities.
• Support seating arrangements and guest flow in the gaming floor.
• Ensure compliance with licensing, health and safety regulations.
• Foster strong relationships with guests, ownership and colleagues.
• Performs other duties as assigned.

Skills

Customer service

Communication

Mathematical skills

Team collaboration

Standing for long periods

Education

High School Diploma; Post Secondary education or equivalent

Tools

MS Office

Job description

Job Description

NOTE: This is a DUAL leadership role within the Table Games Department. Responding to the business, the Dual Dealer Supervisor will split their time between Supervisory and Regular Dealer duties.

Position Summary

Under the direct supervision of the Pit Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees. This position is responsible for providing superior customer service and conducting all games in a precise, efficient and secure manner according to the policies and procedures. Assists with the implementation of all new table games initiatives. Above all else, must be aligned with, and promote, Casino New Brunswick culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Key Accountabilities

• Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
• Provides input for coaching and mentoring employees
• Requests fill/credit issuance as required
• Verifies cash/value transactions pertaining to floats, fills credits and tips
• Responds to, resolves or escalates issues
• Reports irregularities and suspicious activities
• Assists in allotting player seating and waiting lists
• Maintains a tidy work area
• Liaises and communicates effectively with all appropriate operational departments
• All duties and responsibilities of a Table Games Dealer
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualification Requirements

• High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
• Minimum 2 years of experience in gaming management
• Knowledge and experience in a variety of table games required (Roulette, Baccarat, Blackjack, UTH)
• Ability to exceed internal and external customer expectations through timely, effective and serv ice oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Responsible Beverage certification;
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).
• Strong and accurate mathematical skills
• Manual dexterity and the ability to stand for long periods of time

Work Environment Considerations

• This role requires extended period of standing, fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
• The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

Min. Rate - $15.90

Job Rate - $16.50

Max. Rate - $16.50

Great Canadian Entertainment is committed to diversity, equity and inclusion.

We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.