Drupal Platform Lead for Digital Experience

York Region (The Regional Municipality of York); Newmarket; Hybrid; CAD 118,000 - 134,000; Full time

Benefits offered by this job

OMERS pension

Benefits and wellness

Inclusive workplace

Job summary

York Region is seeking a Senior Business Support Analyst to lead administration and continuous improvement of Drupal-based digital platforms, including york.ca and the intranet. You will act as the product lead for digital experience enhancements, collaborating with stakeholders, Communications, and vendors to implement user-centred solutions.

The role emphasizes governance for accessibility, analytics, performance, and security, while guiding content authors and supporting seamless digital

Qualifications

• Completed a Community College Diploma in IT or related field; equivalent combo allowed.
• Minimum five years in information systems project implementation and support.
• Experience with relational databases.
• Experience using Web Services to integrate applications.
• Ability to assess user needs and recommend solutions.
• Knowledge of the application development cycle.
• Project management, presentation, problem solving, and team leadership.
• Advanced skills in MS Office Suite.

Responsibilities

• Lead administration and optimization of Drupal-based digital platforms.
• Define requirements with stakeholders and vendors for improvements.
• Provide governance for accessibility, analytics, security, QA, and best practices.
• Support content authors and guide on Drupal functionality and information architecture.
• Collaborate on project planning, estimation, and delivery against schedules.
• Coordinate integrations and ensure reliable, accessible digital services.

Skills

Relational databases

Web services

Project management

MS Office

Communication

Education

Community College Diploma in IT/related field

Tools

API integration

CRM/ERP systems

Job description

York Region is seeking a Senior Business Support Analyst to lead administration and continuous improvement of Drupal-based digital platforms, including york.ca and the intranet. You will act as the product lead for digital experience enhancements, collaborating with stakeholders, Communications, and vendors to implement user-centred solutions.

The role emphasizes governance for accessibility, analytics, performance, and security, while guiding content authors and supporting seamless digital