Business Analyst – Senior

Innosystech inc; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Innosystech inc is seeking a Senior Business Analyst to lead online user experience initiatives in a hybrid Toronto environment. You will work with product owners, UX designers, and developers to shape design criteria and deliver measurable digital experiences.

The role emphasizes agile collaboration, user analytics, and accessibility compliance across WCAG 2.0/2.1. You will translate business goals into practical digital solutions in a cross-functional setting.

Qualifications

• Significant experience designing online user experiences for complex digital solutions.
• Ability to deliver on a product with a balanced team using Agile SCRUM delivery methodologies (Scrum master preferred).
• Proficient with industry standard design tools (Photoshop, InDesign, Illustrator, Balsamiq, InVision).
• Basic Knowledge in Microsoft Azure cloud platform
• Knowledge of collaboration tools such as MIRO, Confluence, Trello, Office 365, Google Drive, Zoom, Slack and Teams
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
• Experience in applying content layout and typography design principles for mobile first or responsive design.
• Familiar with information architectures and taxonomies related to navigation design.
• Knowledge of WCAG 2.0/2.1 accessibility standards and best practices.
• Usability and UX principles including interaction, navigation, information architecture, and visual design.
• Knowledge of Ontario digital government standards.

Responsibilities

• Work in a hybrid agile cross-functional team to lead online user experience and content strategies.
• Develop product design criteria, planning activities, objectives, communication and reporting protocols, prioritization and phase strategies.
• Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to improve design choices.
• Ensure current web usability accessibility standards (WCAG 2.0/2.1 Level A/AA) are followed for digital solutions.

Skills

UX design

Agile / SCRUM

Stakeholder comms

Design thinking

Metrics translation

Tools

Photoshop

InDesign

Illustrator

Balsamiq

InVision

Azure

JIRA

Azure DevOps

Pivotal Tracker

MIRO

Confluence

Trello

Office 365

Google Drive

Zoom

Slack

Teams

Job description

Job Title: Business Analyst - Senior

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Extension: 1 time

Must Haves

• Significant experience designing online user experiences for complex digital solutions.
• Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
• Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
• Basic Knowledge in Microsoft Azure cloud platform
• Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
• Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
• Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
• Knowledge and experience in current web usability and accessibility standards (e.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
• Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user-interface design.
• Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard.
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.
• Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
• Understand business metrics and able to translate business goals and objectives into digital experiences.

Description / Responsibilities / Skills

Responsibilities/Assignment Deliverables

• Work in a hybrid agile cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
• Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
• Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
• Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.