Practice Manager (Multi-Site) Unity Healthcare

Suffolkfed; Landseer; Hybrid; CAD 79,000 - 121,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave

Training and leadership-development

Blue Light Card

Job summary

Unity Healthcare in Suffolk is seeking an exceptional Practice Manager to join a progressive, multi-site organisation transforming how primary care is delivered for our communities. You will lead non-clinical operations across Unity's sites, supported by Suffolk GP Federation, focusing on operational excellence and service improvement.

You will build high-performing teams, drive transformation, manage budgets, use performance data to identify issues, and collaborate with clinical and operational

Qualifications

• Experience leading operations in general practice or comparable healthcare settings.
• Proven ability to manage teams across multiple sites and disciplines.
• Track record of delivering service improvement and change initiatives.

Responsibilities

• Lead non-clinical operations across Unity's multi-site practice.
• Support safe, effective and responsive patient services within budget.
• Develop and lead teams, creating a high-performing culture.
• Collaborate with clinical and operational leaders to improve quality and patient experience.
• Embed transformation initiatives and travel between Unity sites.

Skills

Leadership

People management

Stakeholder engagement

Change management

Education

Leadership qualification

Primary-care qualification

Tools

MS Excel

GP IT systems

Job description

Help shape the future of primary care in Suffolk.

Unity Healthcare is looking for an exceptional Practice Manager to join a progressive, multi-site organisation that is transforming how care is delivered for our communities. Working alongside an established Senior Leadership Team and supported by Suffolk GP Federation, you will play a key role in delivering operational excellence, leading teams and driving innovation across our services.

Following the successful creation of the Unity Healthcare Hub and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future.

As part of Suffolk GP Federation, Unity benefits from specialist support in HR, Finance, Quality, Estates and Payroll, giving the Practice Manager the backing to focus on effective leadership, performance and improvement.

What is the role?

• Lead non-clinical operations across our multi-site practice.
• Support the delivery of safe, effective and responsive patient services within budget.
• Develop and lead teams, creating a positive, accountable and high-performing culture.
• Work with clinical and operational leaders to improve quality, performance and patient experience.
• Embed transformation and service-improvement initiatives across Unity.
• Build strong relationships with patients, the PPG, the PCN, the Federation and wider system partners.

Is it for me?

• You will have experience of leading operations in general practice or a comparable healthcare setting.
• Strong people-management and leadership skills across teams, sites or disciplines.
• A track record of delivering change, new services or service improvement.
• Confidence using operational and performance data to identify issues and improve delivery.
• Excellent written, verbal and stakeholder-engagement skills.
• An understanding of workforce, financial, quality and regulatory requirements in general practice.
• A commitment to learning and professional development. A relevant leadership, management or primary-care qualification is desirable.
• The ability to travel between all Unity sites.

Why join Unity Healthcare?

Help shape a modern, innovative model of primary care.

Join an organisation investing in leadership, workforce development and technology.

Work with supportive teams committed to excellent patient care and staff wellbeing.

Benefit from the wider expertise and infrastructure of Suffolk GP Federation.

What we offer

• Flexible working
• Competitive salary with annual benchmarking

• 27 days annual leave plus bank holidays, rising with service
• Training and leadership-development opportunities

• Blue Light Card employer
• Supportive, visible leadership team

Contract

Full time: 37.5 hours per week, Monday to Friday.

Our values

Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.