Driver Coordinator

xtl; Airdrie; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in transportation logistics is seeking a Driver Coordinator to support and retain professional drivers. The role involves communication, performance evaluation, and operational support. Ideal candidates are adaptable, organized, and possess strong problem-solving skills in a dynamic setting. Competitive salary and employer-paid benefits after three months of employment.

Benefits

100% employer-paid benefits after 3 months

Qualifications

• Proven experience in customer service, driver operations, or transportation logistics.
• Strong interpersonal and communication skills.
• Ability to work independently and under pressure in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for drivers and internal teams.
• Track and archive driver performance, support development.
• Conduct exit interviews to identify turnover causes.

Skills

Communication

Organizational Skills

Analytical Thinking

Problem Solving

Job description

Reporting to the Driver Manager, the Driver Coordinator plays a vital role as the primary liaison between XTL and our professional drivers. This individual will work closely with both internal departments and our Driving Force to ensure operational excellence, support driver performance, and contribute to driver retention initiatives.

The Driver Coordinator is responsible for fostering positive labour relations, providing guidance and support to new and existing drivers, and identifying opportunities to improve fleet productivity. Success in this role requires strong communication, organizational skills, and a proactive, solution-focused mindset.

The ideal candidate is a highly motivated, adaptable professional who excels in a fast-paced, team-driven environment and is committed to supporting the success of both drivers and the company.

Responsibilities :

Key Responsibilities

1. Driver Support & Communication

• Serve as the primary point of contact for drivers via in-person visits, phone, and email.
• Act as a bridge between drivers and internal teams (Safety, Customer Service, Logistics, etc.).
• Proactively address and resolve driver concerns to maintain satisfaction and performance.
• Provide routing and operational support to help drivers meet service expectations.

Driver Orientation

• Deliver thorough onboarding sessions to new hires covering operational procedures and company policies.
• Collaborate with Safety and Recruiting to ensure training materials, including the Driver Handbook, are accurate and up to date.
• Assist in assigning suitable mentors for new drivers to ensure a smooth transition.

Driver Performance & Evaluation

• Track and archive driver performance in conjunction with other departments (Safety, Operations, HR).
• Support driver development by preparing documents for feedback and written performance reviews.
• Assist with investigating and following up on service failures, ensuring accountability and learning opportunities.

Reporting & Documentation :

• Track and archive 30/60/90/365-day reviews to monitor progress and address concerns.
• Maintain detailed records of all driver communications and performance-related actions in the internal system.

Driver Retention

• Foster a positive and respectful workplace culture by promoting an open-door policy.
• Build strong, trusting relationships with drivers and internal stakeholders.
• Collaborate with Safety and Operations teams to recognize achievements and resolve concerns.
• Conduct exit interviews to identify root causes of turnover and recommend improvements.

Retention Metrics :

• Track and report on driver recognition eligibility and retention rates.
• Aim to achieve and maintain a 90% retention success rate.

Productivity & Utilization

• Work with the fleet to increase operational efficiency and maximize driver hours.
• Assist with identifying and resolving issues affecting productivity, such as delays or underutilization.
• Collaborate with Operations and Customer Service to align fleet capacity with demand.

Performance Metrics :

• Weekly KPI reporting (e.g., mileage, hours worked, idle time).
• Monitor and address inefficiencies, including downtime and underperformance.

Policy Compliance

• Ensure adherence to company policies, programs, and applicable regulations (DOT, HOS).
• Assist with trip audits and payroll entry.
• Report disciplinary actions and performance issues to the Driver Manager.

Required Skills & Qualifications

Proven experience in customer service, driver operations, or transportation logistics.

Strong interpersonal and communication skills.

Highly organized with the ability to prioritize and manage multiple tasks.

Problem-solver with analytical thinking and decision-making skills.

Ability to work independently and under pressure in a dynamic environment.

Experience with coaching and performance evaluation is an asset.

Full-time, in-office role.

Team-oriented and collaborative setting.

100% employer-paid benefits after 3 months.