Donor Centre Supervisor

Canadian Blood Services; Calgary; On-site; CAD 77,760 - 95,040; Full time

Job summary

Canadian Blood Services in Calgary is seeking a Temporary Full-time Donor Centre Supervisor to lead the Donor Centre team, manage staff and volunteers, and ensure smooth clinic operations.

You will oversee events, maintain service standards, and drive safety and quality across donor activities. The role requires leadership experience, strong English communication, and a commitment to customer service excellence. This position starts 2026-08-24 and ends 2027-01-01.

Qualifications

• Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred.
• Knowledge in blood collection, regulatory and continuous quality improvement environments.
• Experience in plateletpheresis and plasmapheresis programs is an asset.
• Excellent interpersonal and communication skills in English.
• Strong problem-solving and initiative taking abilities.
• Leadership to build teams and deliver results with customer service excellence.
• Valid driver’s license and access to a vehicle for travel to clinics.
• Availability to work any day of the week.

Responsibilities

• Manage all Donor Centre staff and volunteers, and attend Donor Centre events.
• Provide accountability for a group of direct reports and supervise performance.
• Ensure optimal clinic flow, high service levels, and safety compliance.
• Communicate with staff and donors; address on-site concerns and inquiries.

Skills

Leadership

Supervisory experience

Customer service

Interpersonal skills

Communication skills

Job description

Job posting ID: 9036

Employment status: Temporary full-time

Possible schedule/FTE: 1.0

Position's anticipated start date: 2026-08-24

Position's anticipated end date: 2027-01-01

Classification: PTS

Salary/Rate of pay: starting $86,400.00

Application deadline: 2026-08-10

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About The Role

Canadian Blood Services is looking for a Temporary Full-time Donor Centre Supervisor to join our dynamic Donor Centre team in Calgary.

You will manage all Donor Centre staff and volunteers involved in mobile and permanent Centre events, have full accountability for a group of assigned direct reports and attend Donor Centre events.

Formula For Success

• Utilizing your excellent customer service skills, ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures, including those related to health and safety.
• Leverage your superb leadership skills to ensure the staff performs duties in an effective, efficient, and professional manner.
• Utilizing your superior interpersonal and communication skills to interview, hire, and complete all aspects of performance management, including progressive discipline as required.
• With your ability to work effectively, you will ensure the needs of the donor, volunteer, and the public are met.
• Utilize your proven success in leading a collaborative team by providing timely communication to staff, prompt follow-up for donor and staff concerns, and responding to on-site media inquiries.

Desired Education And Skills

• Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred.
• You will have sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
• Experience in plateletpheresis and plasmapheresis programs would be considered an additional asset.
• Excellent interpersonal and communication skills, both oral and written in English, are essential.
• Demonstrated effective problem-solving skills and the ability to take initiative.
• Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.
• Must have a valid driver's license and access to a vehicle for travel to clinic locations.
• Availability to work any day of the week.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.