Donor Centre Associate

Canadian Blood Services; Vancouver; On-site; CAD 43,000 - 44,000; Part time

Benefits offered by this job

Vacation pay

Holiday pay

Premiums paid per collective agreement

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is seeking a Regular part-time Donor Centre Associate to join the BC-Vancouver-Oak St donor centre and Vancouver Mobiles. The role involves phlebotomy, donor screening, and ensuring safe, quality service to donors.

The position supports the Collections team with venipuncture, post-donation care, and accurate product documentation. Mobile events require setup and strong donor-facing communication.

Qualifications

• High school diploma required; post-secondary is an asset.
• Phlebotomy training or 1 year related experience is preferred.
• Minimum 3 years of progressive public/customer service experience.
• Knowledge of GMP (Good Manufacturing Practices) helpful.
• Computer skills; ability to learn new systems; Word/Outlook are assets.
• Second language is an asset for donor interactions.

Responsibilities

• Perform phlebotomy and venipuncture following established standards.
• Register and screen donors to determine eligibility and enhance donor experience.
• Ensure safe processing and handling of blood products and donor privacy.
• Accurately document product information in the system and assist with labeling.
• Support continuous improvement and share best practices for donor experience.
• Assist at mobile events by setting up booths and equipment.

Skills

Phlebotomy

Customer service

Communication

Microsoft Word

Outlook

Bilingual (asset)

Education

High school diploma

Post-secondary asset

Tools

Microsoft Word

Outlook

Job description

Job posting ID: 9089

Employment status: Regular part-time

Possible schedule/FTE:0.84

Position's anticipated start date:

Position's anticipated end date:or upon return of the incumbent

Classification: HEU 180

Salary/Rate of pay: SD18-SD21 $31.06-$32.31

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-time Donor Centre Associate to join our dynamic Collections team in our BC-Vancouver-Oak St donor centre and Vancouver mobiles.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection processin accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process

• Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening todetermine eligibility and build and promote a positive donor experience.
• Your knowledge or experience in following procedures you will ensure safe processing and handling of blood products as well as respecting donor privacy
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our computer system, when completing the product labelling process, and when preparing products.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• A high school diploma is required, and post-secondary education is considered an asset.
• Completion of accredited training program in phlebotomy or one-year related experience.An equivalent combination of education, training and experience may be considered.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Knowledge of and experience working with current Good Manufacturing Practices
• Basic computer skills and the ability to learn new systems and programs.Previous knowledge of Microsoft Word and Outlook are considered assets.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Vacation in according to the collective agreement.
• Payment in lieu of holidays.
• Premiums paid according to the collective agreement.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services mobile donor centers.
• Position works VOC: Tuesday, Wednesday 1045-1845, Thursday, Friday 0745-1545. Alternating weeks with: VOC Wednesday 1045-1845, Thursday 0745-1545, Vancouver Mobiles: Friday 1145-1945, Saturdays 0945-1745. Rest days: Mondays, Saturday, Sunday alternating with Monday, Tuesday, Sunday. Vancouver Mobiles will muster out of VOC 4750 Oak Street.
• Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs).

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.