Diversion & Intake Case Manager

TSA The Salvation Army TSA; Canada; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Flexible work options

Job summary

The Salvation Army in Canada seeks a frontline social services worker to assist clients through intake, referrals, and goal planning, promoting moving toward self-sufficiency. You will coordinate housing, employment, health care, and pastoral referrals with sensitivity to confidentiality and funding mandates.

Responsibilities include crisis intervention, case coordination, documentation, and ensuring safety practices in a dynamic service environment across Booth Centre resources.

Qualifications

• Demonstrable assessment skills and ability to interview and write reports.
• Experience coordinating with community resources and agencies.
• Narcan administration/training experience is a strong asset.
• Bilingualism preferred (English/French).

Responsibilities

• Assist clients via intake, referrals, and service planning to promote self-sufficiency.
• Conduct crisis intervention and coordinate housing, employment, health care referrals.
• Develop service/goal plans with outcomes and timelines with clients.
• Maintain accurate documentation and prepare reports per mandates.
• Follow health and safety policies and ensure a professional environment.

Skills

Demonstrable assessment skills

Community resource coordination

Narcan administration/training

Bilingual English/French

Education

Post-secondary education in social services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: To assist clients through advocating and/or referrals in order to promote moving towards self-sufficiency. Accountabilities: Client Services: Uses intake information and gathers other information needed to determine eligibility and presenting issues according to established format. This will be done through questionnaires, forms and interviews. This data will meet the provisions of the Ontario Works Act in ensuring confidentiality of residents. Assess presenting condition of client to determine need for Urgent Response from RMOC Social Services Department. Using information gathered from the client and other appropriate sources, assess client needs in order to determine appropriate referrals for: Housing Employment Health care (physical, mental, emotional, addictions) Pastoral counselling Socialization.

Service/Goal Plan

• With the client, involving other appropriate workers, develop preliminary service/goal plan, including outcomes, priorities and timelines
• Identify real or potential barriers to achieving desired outcomes

Crisis Intervention

• Use intervention skills in emotional, mental, or social crises

Referrals

• Make appropriate referrals to both Booth Centre and community resources
• Coordinate simultaneous referrals to ensure an integrated service response
• Coach/support clients as necessary for him to access appropriate services

Follow up

• Monitor client’s progress. Advocate on behalf of the client as required and appropriate
• Arrange for case conferences if appropriate or attend reviews called by community workers

Administration

• Ensure accurate, up to date documentation according to requirements of Booth Centre management and funding mandates. This will include both computerized and paper records
• Prepare statistical and other reports as required
• Transmit electronically or on paper all information required by a funding mandate and/or service agreement

Health and Safety

Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB. Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected.

Physical Effort

Frequent amount of standing, walking, sitting, keyboarding.

Governance Boards and Councils

None

MANAGERIAL/Technical Leadership RESPONSIBILITY

Director of Programs

FINANCIAL AND MATERIALS MANAGEMENT

None

WORKING CONDITIONS

• May deal with angry and abusive clients
• May encounter verbal abuse
• May deal with bed bugs
• May be required to deal with client overdose and other medical situations

Responsibilities

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• Relevant post-secondary education, preferably a diploma or degree in social services work

Experience and Skilled Knowledge Requirements

• At least two years successful experience in working on the front line with the homeless population
• Understanding of the issues of homelessness
• Effective communication skills including interviewing, presenting cases and writing reports

Skills and Capabilities (examples provided below)

• Demonstrable assessment skills.
• Proven ability to work effectively with community resource agencies.
• Experience administering Narcan and/or Narcan training a strong asset
• Bilingualism preferred (English/French)

Clear Police Reference Check for Vulnerable Sector Screening

Required

Compensation

The target hiring range for this position is $25.10 to $25.10 with a maximum of $25.10. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Join Our Team

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.