Residential Worker

TSA The Salvation Army TSA; Toronto; On-site; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid vacation

RRSP

Job summary

The Salvation Army TSA in Canada seeks a Senior Case Manager to supervise residents at Cuthbert House and support case planning, ensuring safety and adherence to policies. You will coordinate with caseworkers, report progress, and uphold the organization’s mission.

This role requires a college diploma in Social Service Work, Corrections, or Childcare, plus First Aid & CPR, Crisis Intervention training, and a valid driver’s license.

Qualifications

• Formal post-secondary college diploma (2 years) in Social Service Work, Corrections, or Childcare.
• First Aid & CPR Training.
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Driver's license required.
• Food Handling Certificate.
• Alternative education/experience combinations may be considered.

Responsibilities

• Actively supervise residents in the facility and in the community.
• Monitor client activities and assist with case plans.
• Report client progress and status changes to the Caseworker.
• Complete duties, logs, and reports per shift description.
• Maintain therapeutic relationships and address issues as they arise.
• Refer clients to appropriate resources and counseling when needed.
• Follow policies of Cuthbert House, The Salvation Army, and MCCSS.

Skills

Communication skills

Risk awareness

Attention to detail

Problem solving

Integrity

Confidentiality

Education

Social Service Work

Corrections

Childcare

First Aid & CPR

Non-Violent Crisis Intervention

Driver's license

Food Handling Certificate

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Client Care

• Actively supervise residents in the facility and in the community as required in a lawful, safe, and expedient manner.
• Monitor the activities of the clients and maintain availability for personal, practical, and moral support. Participate in development and implementation of case plans.
• Report to Caseworker client progress, changes and/or regression in the client’s status.
• Complete duties, reports, and logs as per shift description.
• Deal with interpersonal relationships within Cuthbert House in a therapeutic manner.
• Challenge and address criminal conduct and thinking.
• Assist clients to address their criminogenic issues as required.
• Refer clients to outside resources and counseling when needed.
• Follow policies and procedures of Cuthbert House, The Salvation Army and the Ministry of Children, Community and Social Services.

Health & Safety

• Assume delegated responsibility for the facility when assigned.
• Deal with serious incidents and crisis in a safe and therapeutic manner.
• Communicate and enforce facility rules while maintaining discipline and safety.
• Supervise the delivery of medication and ensure residents are provided with appropriate medical attention as required.
• Maintain a high level of client care and complete duties in the facility such as housekeeping, serving meals etc.
• Participate as an active member of the Joint Health & Safety Committee.

Critical Relationship Management

Governance Boards and Councils: None

Internal: Leadership, Staff, Clients, Students, Volunteers

External: MCCSS Personnel, Community Partners.

Managerial/Technical Leadership Responsibility

Reports directly to: Director. The Senior Case Manager functions as a team lead providing direction on tasks and support to this position.

Direct reports for this position: None.

Financial and Materials Management

• Responsible for the safekeeping of materials and equipment for own use.
• Does not process any financial transactions

Working Conditions

• Working environment is typically in the facility in generally agreeable conditions.
• Regular travel to and from scheduled and unscheduled appointments (20% travel).
• May encounter hostile clients.
• Some unscheduled overtime maybe associated with this position.
• Works rotational shifts.

Education and Experience Qualifications

• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, Corrections, and/or Childcare.
• First Aid & CPR Training.
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Drivers license.
• Food Handling Certificate.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• More than 1 year of prior related experience in in the Corrections field.
• Experience working with youth is preferred.
• Proficient in Microsoft Office.
• Fluency in the French language preferred.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities

• Strong written and verbal communication skills - clear and simple to understand
• Able to proactively recognize potential risks and issues, respond with solutions.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Company Culture & Values

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Equal Opportunity

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

There is a place for everyone to belong at The Salvation Army.

Invitation

Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. We are motivated by the fulfillment and meaning they experience as we serve people in need across Canada and Bermuda.