Program Services Caseworker - Relief

TSA The Salvation Army TSA; Sutton No. 103; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Flexible work arrangements

Paid vacation

Job summary

The Salvation Army in Canada offers a role focused on case-work and housing-stability support. You will manage an active caseload, perform intake and assessments, and provide client-centered services to address homelessness and related challenges.

Responsibilities include documenting activities, coordinating referrals, and maintaining HIFIS records while upholding confidentiality and professional standards.

Qualifications

• College diploma or Bachelor of Social Work preferred.
• Experience with homelessness, mental health and addictions.
• Strong oral and written communication skills; team and independent work capability.

Responsibilities

• Maintain an active caseload for PSCW.
• Perform intake, assessments and create service plans.
• Provide case management and clinical interventions.
• Ensure housing-stability planning and housing-related case work.
• Document activities and incidents clearly; use Logbook/IRs.
• Coordinate referrals to community resources and other SA departments.
• Maintain HIFIS account and assist with daily updates.

Skills

Communication

Interpersonal

Time management

Community resources

Education

Bachelor of Social Work

College diploma

Tools

HIFIS

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Job Description

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

• Case Work/Facility: Maintain an active caseload.
• Responsible for the day-to-day shift duties and reporting requirements.
• Complete intake and assessments, creating service plans, providing case management services and clinical interventions for an assigned caseload.
• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

Administrative

• Responsible for reporting monthly PSCW performance statistics.
• HIFIS -ensuring daily updates- submissions- assessments- incidents-housing plan- discharge.
• Completing daily front-line worker responsibility logs and bed board charts.
• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.

Education, Qualifications and Certifications

College diploma or equivalent post-secondary Bachelor of Social Work is preferred. Alternate level of education and/or experience may be accepted

Experience and Knowledge

Experience working with homelessness, mental health and addictions. Must have functional knowledge and understanding of related to homelessness, mental health and addictions.

Skills and Capabilities

Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity. Strong oral and written communication skills are essential. Ability to work independently as well as part of a team Must have good interpersonal/time-management skills Good knowledge of community resources

Successful candidate will be required to provide: A clear vulnerable sector screening A clean drivers abstract Relief position, no set schedule

Compensation

The target hiring range for this position is $21.47 to $21.47 with a maximum of $21.47. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.