Front Line Worker

TSA The Salvation Army TSA; Ottawa; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs and career development

Job summary

The Salvation Army is seeking a Front Line Service worker to support Centre clients within Centre operations, ensuring safety and security of residents. You will manage intake, assess needs, and reference community resources while advocating for clients with staff and external agencies.

Responsibilities include assisting with meals and clothing, processing donations, and contributing to program planning. A post-secondary social work-related qualification and willingness to address challenges in

Qualifications

• Effective communication, both oral and written.
• Interpersonal skills to engage clients and staff.
• Some computer skills in word processing and database.

Responsibilities

• Initiate contact with clients for accessibility and needs assessment.
• Maintain security and safety within the Centre and residents.
• Complete intake and discharge procedures with clients as needed.
• Attend staff meetings and case conferences with prepared information.

Skills

Communication

Interpersonal skills

Bilingual (English/French)

Computer skills

Education

Relevant post-secondary education in social work or related field

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.

Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.

Accountabilities

• Client Services: Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager
• Complete accurate intake and discharge procedures with the clients as needed
• Provide emergency assistance, as required and appropriate, e.g. meals and clothing
• Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
• Attend staff meetings and case conferences prepared to offer information regarding clients and service issues
• Safety & Security: Implement appropriate emergency procedures as necessary
• Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
• Ensure that Centre residency guidelines are enforces impartially
• Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
• Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
• Provide emergency backup for other Centre services/programs
• Do rounds and security checks as indicated by Shift Statement of Duties
• Support Services: Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS programme.)
• Checks facilities on rounds and notes maintenance concerns to the Manager
• Attends to any housekeeping duties, as indicated by service and shift duty list
• Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
• Attend to duties outlined by program and Shift Statement of Duties
• Health and Safety: Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
• Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected
• Physical Effort: Frequent amount of standing, walking, sitting, keyboarding
• Governance Boards and Councils: None
• MANAGERIAL/Technical Leadership RESPONSIBILITY: Director of Program
• WORKING CONDITIONS: May deal with angry and abusive clients
• WORKING CONDITIONS: May encounter verbal abuse
• WORKING CONDITIONS: May deal with bed bugs
• WORKING CONDITIONS: May be required to deal with client overdose and other medical situations

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• Relevant post-secondary education in social work or related field

Experience and Skilled Knowledge Requirements

• Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
• Knowledge of client community
• Knowledge of community resources
• Experience administering Narcan and/or Narcan training a strong asset

Skills and Capabilities (examples provided below)

• Effective communication, both oral and written
• Effective interpersonal skills
• Some computer skills in word processing and database
• Bilingual (English and French) an asset
• Must supply a current Clear Police Reference Check for Vulnerable Sector

Compensation

The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodations

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.