Case Worker

TSA The Salvation Army TSA; Hamilton; On-site; CAD 30,000 - 43,000; Full time

Job summary

The Salvation Army Hamilton Booth Centre is seeking a Case Worker for a temporary full-time 10-month contract. The role involves managing a caseload, conducting intake assessments, and coordinating referrals to community services to support residents.

You will provide problem-solving and referral counseling, maintain records, and assist with front desk duties while upholding confidentiality and harm-reduction principles.

Qualifications

• University/college diploma in Social Service or related life experience.
• Experience with intake, assessment and shelter programs is preferred.
• Ability to maintain confidentiality and follow policy guidelines.

Responsibilities

• Develop and maintain a caseload; complete intake and VI SPDAT assessments.
• Provide problem-solving/referral counseling to shelter residents.
• Develop networks and referrals to community services and department resources.
• Record shift activities clearly in log books and respond to crises.
• Support front desk operations and respond to client needs during meals.

Skills

Communication

Interpersonal

Independent

Teamwork

Physically capable

Background check

Education

University/College diploma in Social Service

Tools

Word processing

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Job Title: Case Worker

Department: Program

Status/Position Type: Temporary - Full-Time (10 month contract)

Compensation: $26.39 per hour as per Collective Agreement

Unionized: Yes

Ministry Unit: Hamilton Booth Centre

Address: 94 York Blvd. Hamilton

Responsibilities

• Develop and maintain a caseload. Complete an intake and assessment on each resident including VI SPDAT and Diversion tools
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 'quality of life' improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during meal services
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education

Working Conditions

• May work with potentially aggressive clients.
• Fully participate in our Harm Reduction Program which includes providing safer supplies

Education, Qualifications and Certifications

• University/College diploma in Social Service and/or a combination of education and related life experience.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Demonstrates knowledge of Community-based resources.

Skills and Capabilities

• Excellent oral and written communications skills and effective interpersonal skills.
• Ability to work with socially disadvantaged people who may often harbor resentment and anger.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Accommodation Statement

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.

Eligibility for Accommodation Contact

If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Career Growth

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Job Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.