District Manager - Western Canada

The SWATCH Group; Toronto, Calgary; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee discount

Life insurance

Paid vacation & sick days

Job summary

The Swatch Group is seeking a District Manager - Trainer West to oversee Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. This leadership role focuses on driving sales, operational excellence, and building high-performing teams through effective training and coaching.

Reporting to the Head of Retail Operations, you will manage financial targets, optimise customer experience, and design training programs that elevate store performance

Responsibilities

• Lead daily operations across multiple retail locations to meet sales and productivity goals.
• Analyze performance metrics and implement strategies to drive growth.
• Ensure visual merchandising and operational standards are consistently met.
• Conduct regular store visits to coach, review performance, and support store managers.
• Design and deliver training programs on sales, product knowledge, and customer service.

Job description

Job description

As a District Manager - Trainer West, you will oversee the performance of Swatch's retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You will play a key role in driving sales, ensuring operational excellence, and developing high-performing teams through impactful training and leadership.

Reporting to the Head of Retail Operations, you will be responsible for achieving financial targets, enhancing customer experience, and delivering training programs that elevate team capabilities. You will embody Swatch's Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $70,000.00 plus performance-based annual bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations and sick days

Responsibilities include:

District Management

• Lead daily operations across multiple retail locations to meet sales and productivity goals
• Analyze performance metrics and implement strategies to drive growth
• Ensure visual merchandising and operational standards are consistently met
• Conduct regular store visits to coach, review performance, and support store managers
• Support store openings, relocations, and closures
• Monitor labor and operational expenses to optimize profitability
• Provide market insights on competitors, consumer behavior, and trends

Training & Development

• Design and deliver engaging training programs on sales, product knowledge, and customer service
• Onboard and mentor new hires to build high-performing teams
• Identify skill gaps and create tailored training solutions
• Evaluate training effectiveness and continuously improve programs

Leadership & Talent Development

• Build a strong talent pipeline by identifying and developing high-potential employees
• Foster a collaborative and positive work environment
• Partner with HR to support employee engagement and retention initiatives
• Promote a culture of accountability, performance, and continuous improvement

Working Conditions:

This role requires moderate physical effort, including significant walking and standing during store visits. Occasional lifting (up to 35 lbs) of boxes and fixtures may be required. Administrative duties are performed in-office 1 to 1.5 days per week, with the remainder of time spent in the field.

Employment Status:
Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.