Distribution Supervisor (Richmond)

Sleep Country Canada; Richmond; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

Diversity and inclusion

Extensive training and development

Wellness benefits

Associate discount program

Maternity/Parental leave top up

Job summary

Sleep Country Canada is seeking a Distribution Center Supervisor in the Richmond area to oversee daily DC operations, train associates, and drive performance and safety standards. The role includes coordinating home delivery, inbound/outbound receiving, and order picking, with regular reporting and cross-team collaboration.

The ideal candidate has 2–3 years in warehouse supervision, familiarity with RF picking and WMS/ERP systems, and strong communication and organizational skills.

Qualifications

• Post-secondary degree or certificate in logistics, supply chain or related discipline is an asset.
• 2 to 3 years of previous experience in a warehouse/delivery environment or in a supervisory role.
• Previous inventory and cycle count experience is required.
• Experience working in a union environment is preferred.
• Experience with RF picking and WMS/ERP systems (Oracle) is an asset.
• Knowledge of provincial transportation rules and policies.
• Ability to motivate and lead Associates with coaching and performance management.
• Strong relationships with external stakeholders and internal teams.
• Excellent interpersonal, communication, presentation, and organizational skills.
• Flexibility in a 7-day operation schedule.

Responsibilities

• Provide day to day supervision of the work in the distribution center.
• Ensure Associates are trained to meet the work demands of the distribution center.
• Manage performance, staffing, training and development of the workforce.
• Coach and develop Associates to meet objectives.
• Handle administrative duties for hourly Associates.
• Manage department processes, transfers and fleet as required.
• Support other supervisors and delivery operations.
• Supervise home delivery, inbound/outbound receiving, and order picking.
• Run reports, route delivery trucks, and build manifests.
• Provide customer service and support to customers, sales and delivery teams.
• Ensure health and safety standards are adhered to.
• Facilitate weekly/monthly meetings.

Skills

Leadership

Communication

Organizational skills

Presentation skills

Customer service

Team supervision

Education

Post-secondary degree or certificate in logistics, supply chain or related discipline

Tools

RF picking

WMS/ERP systems (Oracle)

Job description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.

Description D'emploi

Shifts: Semi Annual Shift Rotation Including Weekends - 5x8hours (no night shift)

In This Role You Will

• Provide day to day supervision of the work in the distribution center
• Ensure your all Associates are trained to meet the work demands of the distribution center
• Responsible for all aspects of performance management, staffing, training and development of their assigned workforce
• Coach and develop Associates to meet organizational objectives and personal goals
• Handle all administrative duties for all hourly Associates (vacation request, personal day, PIP’s etc.)
• Manage overall department process such as debriefing processes, transfers and fleet (5 ton trucks) as required
• Work closely in supporting other supervisors and overall delivery operations
• Supervise home delivery, inbound/outbound receiving, and order picking
• Run reports, route delivery trucks, handle store transfers & building manifests
• Provide customer service and support to customers, sales and delivery teams by responding to store e-mails and incoming telephone calls
• Ensure that all health and safety standards and regulations are adhered to
• Facilitate weekly/monthly meetings

The Qualifications And Experience We Like To See

• A post‑secondary degree or certificate in logistics, supply chain or related discipline is an asset
• 2 to 3 years of previous experience in a warehouse/delivery environment or in a supervisory role
• Previous inventory and cycle count experience is required
• Previous experience working in union environment
• Experience with RF picking and WMS/ERP systems (i.e.., Oracle) is a definite asset
• Knowledge and understanding of provincial transportation rules and policies (i.e. log books, trip inspections, checking them over making sure they are correct and up to date, etc.)
• Ability to effectively motivate and provide leadership direction, coaching, mentoring and performance management to all Associates
• Collaborate, liaise and maintain strong relationships with external vendors, clients, customers, etc. as well as internal stakeholders
• Excellent interpersonal, communication, presentation, and organizational skills
• Work on a flexible schedule - 7 day operations where days off might not be on the weekend

Why members of our team love working at Sleep Country Canada/Dormez-vous?

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit-Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Additional Information

This is a current open position. The salary range for this position is $65,000.00 - $75,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.