Distribution Center Supervisor: Lead, Coach & Optimize Fulfillment

Sleep Country Canada; Richmond; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Medical and dental benefits

Deferred Profit-Sharing Program

Annual Wellness Credit

Associate Discount Program

Maternity/Parental leave top up

Tuition Reimbursement

Long service awards

Volunteer day off

Job summary

Sleep Country Canada is seeking a DC Supervisor in Metro Vancouver to lead day-to-day distribution center activities, train Associates, and drive performance across staffing, safety, and operations.

You will oversee inbound/outbound receiving, order picking, and route optimization while maintaining strong relationships with internal teams and external vendors. A flexible 7-day schedule is required.

Qualifications

• A post-secondary degree or certificate in logistics, supply chain or related discipline is an asset.
• 2 to 3 years of previous experience in a warehouse/delivery environment or in a supervisory role.
• Previous inventory and cycle count experience is required.
• Experience with RF picking and WMS/ERP systems (i.e.., Oracle) is a definite asset.
• Knowledge and understanding of provincial transportation rules and policies (i.e. log books, trip inspections, checking them over making sure they are correct and up to date, etc.)
• Ability to effectively motivate and provide leadership direction, coaching, mentoring and performance management to all Associates
• Collaborate, liaise and maintain strong relationships with external vendors, clients, customers, etc. as well as internal stakeholders
• Excellent interpersonal, communication, presentation, and organizational skills
• Work on a flexible schedule – 7 day operations where days off might not be on the weekend

Responsibilities

• Provide day to day supervision of the work in the distribution center
• Ensure your all Associates are trained to meet the work demands of the distribution center
• Responsible for all aspects of performance management, staffing, training and development of their assigned workforce
• Coach and develop Associates to meet organizational objectives and personal goals
• Handle all administrative duties for all hourly Associates (vacation request, personal day, PIP’s etc.)
• Manage overall department process such as debriefing processes, transfers and fleet (5 ton trucks) as required
• Work closely in supporting other supervisors and overall delivery operations
• Supervise home delivery, inbound/outbound receiving, and order picking
• Run reports, route delivery trucks, handle store transfers & building manifests
• Provide customer service and support to customers, sales and delivery teams by responding to store e-mails and incoming telephone calls
• Ensure that all health and safety standards and regulations are adhered to
• Facilitate weekly/monthly meetings

Skills

Leadership

Staff supervision

Employee coaching

Performance management

Communication

Organizational skills

Collaboration

Problem solving

Flexibility

Customer service mindset

Education

Post-secondary degree or certificate in logistics or related discipline

Tools

RF picking

WMS/ERP systems (Oracle)

Job description

Sleep Country Canada is seeking a DC Supervisor in Metro Vancouver to lead day-to-day distribution center activities, train Associates, and drive performance across staffing, safety, and operations.

You will oversee inbound/outbound receiving, order picking, and route optimization while maintaining strong relationships with internal teams and external vendors. A flexible 7-day schedule is required.