Full-TIme Helper (Richmond)

Sleep Country Canada; Richmond; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Medical & dental benefits

Deferred profit sharing

Wellness credit up to $250

Associate discount program

Maternity/Parental leave top up

Tuition reimbursement

Safety footwear allowance

Training & development

Volunteer day off

Job summary

Sleep Country Canada is seeking teammates to deliver and install products to customers’ homes with a focus on friendly, professional service. You will work as part of a collaborative Operations team, alternating between driving and assisting, while handling products safely and completing all related paperwork.

The role requires a high school diploma, physical ability to lift up to 88lbs, and flexibility to work weekends and evenings. Experience in warehouse or delivery environments is a plus.

Qualifications

• Customer service experience in a warehouse/delivery setting is a plus.
• Ability to work in a fast-paced team environment.
• Comfort with lifting and moving heavy items.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide excellent customer service by delivering products to customers' homes in a professional manner.
• Alternate between driving and helping as part of the team.
• Handle and assemble products in customers' homes while following safety procedures.
• Complete required delivery paperwork for each order.
• Contribute to the Operations team to exceed goals and expectations.

Skills

Customer service

Teamwork

Problem solving

Delivery experience

Health & safety procedures

Education

High school diploma

Job description

At Sleep Country Canada/Dormezvous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.

Description D'emploi

Rotating Shifts Including Weekends - 10 hours x 4 days - 8:00am - 6:30-pm

In This Role You Will

• Provide an excellent customer service experience by delivering our products to each customer’s home in a professional, friendly and enthusiastic manner
• Work together as part of a team by alternating between a driving and helping capacity
• Handle and assemble (where required) our products into customers’ homes while following all health and safety procedures
• Complete the required paperwork for each delivery
• Work together as part of the Operations team to exceed goals and expectations

The Qualifications And Experience We Like To See

• High school diploma
• Physical ability to lift and move large items up to 88lbs (40kg)
• Ability to work a flexible shift which may include evenings and weekends
• Think quickly and the ability to tackle problems
• Experience working within a warehouse or delivery environment is considered an asset

Why members of our Operations team love working at Sleep Country Canada/Dormezvous?

• Diverse and inclusive work environment
• Full medical, dental benefits and a Deferred Profit-Sharing Program
• Annual Wellness Credit up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Yearly safety footwear and/or uniform allowance
• A focus on training and development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Freedom from an office or warehouse environment; no route is ever the same and you are in control of your day when out on the road
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Additional Information

This is a current open position. The starting hourly rate is $24.16. Rate is based on market location.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.