Dispatcher - Kingston Transit

Voyago; Kingston; On-site; CAD 32,000 - 34,000; Full time

Job summary

Voyago, Transdev Ontario, is hiring Dispatchers for Kingston-based roles supporting operations across expanded Kingston regions. The role blends on-the-road and office work, requiring week-to-week flexibility and multitasking across payroll, reporting, and scheduling platforms.

The position offers morning shifts (5:30 am–2:30 pm) with an hourly rate of $23–$24, contingent on obtaining a Class B licence. A clean driving record and Vulnerable Sector Check are required.

Qualifications

• High school diploma or equivalent; post-secondary education considered an asset.
• Proficiency with Microsoft Office apps (Excel, Word, Outlook) used for reporting and scheduling.
• Valid G-class driver’s license with a clean driving abstract.
• Criminal record check with Vulnerable Sector Screening.
• Strong customer service mindset and professional communication.
• Well-developed organizational skills and ability to handle multiple tasks.

Responsibilities

• Maintain accurate documentation including timesheets and vacation requests in a timely manner.
• Conduct vehicle circle checks on spare units and arrange replacements during breakdowns.
• Report incidents and document injuries, crashes, or property damage per procedures.
• Perform on-the-road safety inspections to support compliance and safety initiatives.
• Serve as point of contact for operational challenges and escalate to supervisor when needed.
• Provide basic IT support for equipment like on-board tablets and readers.
• Tackle additional tasks to support daily transit operations.

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma

Post-secondary asset

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Voyago, Transdev Ontario, is hiring for Dispatchers to fill both existing and future openings based in our Kingston office, supporting operations across the expanded Kingston regions. At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity. We're not just saying that - our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here's what our people have to say: 84% Agreed "Voyago is a physically safe place to work..." 80% Agreed "I can be myself at Voyago..." 81% Agreed "Management has kept me well-informed..." Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication.

About the Role

Reporting to the Transit Operations Supervisor, the Dispatcher is responsible for assisting the Supervisor with daily operations, vehicle switch-outs in addition to their scheduled driving shifts. The position requires the ability to work within a number of spheres of operation including both on road and in the office. The position requires an understanding of administrative components of the operation and requires the ability to work on several computer platforms such as payroll, internal reporting and scheduling.

Shift Schedule

Morning Shift: 5:30 am to 2:30 pm

Hourly Rate: $23.00-$24.00. Starting at $23/hour, increasing to $24/hour upon obtaining a Class B licence; candidates without a Class B licence must be willing to obtain one.

Why Work With Us?

Ontario's Leading Mobility Company As a proud subsidiary of Transdev, Voyago is a leader in multi-modal transportation solutions, operating across:

• Medical Transportation
• Student Transportation
• Public Transit
• Para-Transit & Accessible Mobility
• On-Demand Transit

Grow With Us

We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.

Award-Winning Commitment

Our teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada's Safest Employers and a multi-year recipient of the Excellence Award.

Primary Responsibilities

• Ensure accurate documentation by maintaining and submitting required paperwork, including timesheets, vacation requests, and other operational records in a timely manner
• Conduct vehicle circle checks on spare units to ensure roadworthiness and readiness; proactively respond to vehicle breakdowns by coordinating immediate replacements or taking over runs on short notice
• Report and document incidents promptly, including employee injuries, vehicle collisions, and property damage, following company protocols and completing all necessary forms and reports
• Carry out on-the-road safety inspections, including safety blitzes and driver road observations, as directed by the Operations Supervisor, to support compliance and safety initiatives
• Serve as the immediate point of contact for resolving operational challenges and driver concerns; elevate complex or unresolved issues to the Operations Supervisor as necessary
• Provide basic troubleshooting and support for IT equipment, such as on-board tablets and smart card readers, ensuring minimal disruption to service
• Perform additional tasks and responsibilities as assigned by the Transit Supervisor to support the smooth operation of daily transit services

Qualifications

• High school diploma or equivalent - post-secondary education is considered an asset
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication
• Valid G-class driver's license with a clean driver's abstract and strong awareness of road safety practices
• Clear and current criminal record check - including Vulnerable Sector Screening required
• Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations
• Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately
• Well-developed organizational skills, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail
• Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Benefits

As part of our team, you'll benefit from: A Rewarding Career with a growing company recognized as a Great Pla