Courier Dispatch & Customer Service Specialist

Power Link Expedite; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A growing transportation and logistics company in Burlington is seeking a full-time Courier Dispatcher/Customer Service Representative. This role involves assigning delivery orders to drivers, ensuring efficient shipment processing, and providing exceptional customer service. The ideal candidate will have strong English communication skills and knowledge of the Greater Toronto Area. Compensation ranges from $50,000 to $70,000 annually depending on experience, along with potential bonuses.

Qualifications

• Excellent English communication skills, both written and verbal.
• Strong attention to detail with the ability to multitask and manage time effectively.
• Previous experience in the courier or transportation industry preferred.

Responsibilities

• Plan and assign pick-up and delivery orders to drivers.
• Enter customer orders into the system accurately.
• Ensure delivery commitments are achieved.
• Liaise with customers regarding deliveries and service.
• Follow up on any delivery delays.

Skills

Ability to plan, dispatch, and monitor orders for our drivers

Excellent knowledge of the Greater Toronto Area geography

Excellent English communication skills

Ability to make quick decisions in a fast-paced environment

Strong attention to detail

Ability to manage time effectively and multitask

Positive attitude and strong teamwork skills

Previous courier or other related transportation industry experience

Courier Complete/Fleet Complete system experience

Job description

A growing transportation and logistics company in Burlington is seeking a full-time Courier Dispatcher/Customer Service Representative. This role involves assigning delivery orders to drivers, ensuring efficient shipment processing, and providing exceptional customer service. The ideal candidate will have strong English communication skills and knowledge of the Greater Toronto Area. Compensation ranges from $50,000 to $70,000 annually depending on experience, along with potential bonuses.