Dispatcher (6 month contract) - Comox

Keolis America, Inc.; Comox; On-site; CAD 26,000 - 37,000; Part time

Benefits offered by this job

Two weeks of paid training

Job summary

Keolis Canada in Comox is seeking a part-time Dispatcher to support our Comox operations. This role offers 30 hours per week and a 6-month contract through Spring 2027, with an hourly wage of $23.00.

The dispatcher ensures smooth, on-time transit service and acts as a key link between drivers, operations, and customers. Ideal candidates have a high school diploma and prior dispatch or customer service experience; familiarity with Comox Valley transit and dispatch software is a plus.

Qualifications

• High school diploma or equivalent.
• Previous dispatching, customer service, or transportation operations experience preferred.
• Administrative or office experience is an asset.
• Knowledge of Comox Valley transit service areas is an advantage.
• Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.

Responsibilities

• Dispatch and monitor vehicles and operators to ensure on-time service delivery.
• Prepare daily operator work schedules and vehicle assignments within guidelines.
• Provide clear information to drivers and operations staff using dispatch tools.
• Maintain dispatch logs, daily sheets, and incident reports.

Skills

Calm under pressure

Communication skills

Organization

Diplomacy

Word, Excel, Outlook

Education

High school diploma

Tools

Dispatch software

Scheduling systems

AVL tools

Job description

Are you looking for a role that is organized, consistent, and offers a meaningful connection to your community? Keolis is seeking a Dispatcher to support our Comox operations. This part-time position provides 30 hours per week and plays an essential role in ensuring smooth day-to-day transit service. Compensation for this position is $23.00 per hour. This is a 6-month contract position until Spring of 2027.

Schedule (Total: 30 hours/week):

Monday–Friday: 6-hour shifts during the daytime. Schedule TBD.

• Two weeks of paid training.

Knowledge and Experience

High school diploma or equivalent.

Previous work experience in dispatching, customer service, or transportation operations preferred.

Previous administrative or office experience is an asset.

Knowledge of Comox Valley and surrounding transit service areas is an advantage.

Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.

Skills

Ability to remain calm and professional during stressful or time-sensitive situations.

Strong communication skills with attention to detail.

Excellent organizational and time-management abilities.

Diplomacy, tact, and sound judgment.

Computer proficiency in Microsoft Word, Excel, Outlook, and general dispatch tools.

Key Accountabilities

Vehicle and Operator Assignment & Monitoring

Dispatch and monitor vehicles and operators to ensure on-time service delivery.

Ensure assignments comply with National Safety Code requirements, operational schedules, and customer needs.

Respond to driver requests for assistance, service updates, or unexpected operational issues.

Track driver locations and bus movements using dispatch systems or AVL tools.

Scheduling and Coordination

Prepare daily operator work schedules and vehicle assignments within established guidelines.

Coordinate relief coverage and communicate last-minute schedule changes to drivers and supervisors.

Communicate with maintenance staff regarding vehicle availability or mechanical concerns.

Maintain accurate dispatch logs, daily sheets, incident reports, and administrative records.

Communication and Information Management

Provide clear and concise information, instructions, and updates to drivers and operations staff.

Relay work orders, messages, and operational changes using dispatch software, radios, phones, or other communication devices.

Respond to public inquiries and provide basic customer information when needed.

Access and retrieve operational data, such as AVL information, route maps, and daily performance reporting.

About Keolis:

Keolis Canada is a leader in public transportation, with over 2,000 employees dedicated to providing safe, reliable, and sustainable multimodal mobility solutions across the country. Committed to operational excellence, innovation, and customer experience, the company actively contributes to making travel more accessible and efficient, while creating a positive impact on communities and the environment.

A subsidiary of the Keolis Group, a global company owned by SNCF (70%) and the Caisse de dépôt et placement du Québec (CDPQ) (30%), Keolis Canada benefits from the expertise of a group operating in 13 countries, with nearly 70,000 employees and revenue of 7.7 billion euros in 2025.