Dispatcher

Southland Transportation Ltd.; Medicine Hat; On-site; CAD 42,000 - 60,000; Full time

Job summary

Southland Transportation Ltd. is seeking a Dispatcher to oversee day-to-day communication between driving staff and operations and to ensure safe, efficient completion of school runs and charters.

The role requires strong communication, organization, and the ability to handle multiple tasks in a dynamic environment. The shift is Monday through Friday, with responsibilities spanning driver check-ins, incident handling, payroll-related tasks, and charter management.

Qualifications

• Map reading skills with knowledge of the city, road layouts and school locations.
• Strong communication skills and phone etiquette.
• Ability to multitask and work well under pressure.

Responsibilities

• Ensure that all driver check-ins are accounted for, including late-ins/early outs, absenteeism and pro-days.
• Facilitate communication between drivers and maintenance to resolve breakdowns and complete routes.
• Provide tactful and professional phone assistance to drivers, parents, schools and the public.
• Perform administrative duties such as payroll, filing and reporting.
• Audit Hours of Service compliance.
• Assist with booking and managing charters.

Skills

Map reading

Communication skills

Multi-tasking under pressure

Job description

Description

Dispatcher

SOUTHLAND has an immediate opening for a Dispatcher. In this role, you will be responsible for effective day to day communication between driving staff and operations, and ensuring the safe and efficient completion of school runs and charters.

Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parents, school and public matters.

The shift for this position is Monday through Friday.

Principal Duties and Responsibilities

• Ensure that all driver check-ins are accounted for, including late-ins/early outs, absenteeism and pro-days
• Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the involved route is completed
• Provide tactful and professional phone assistance in dealing with drivers, parent/s, school, and public matters
• Administrative duties, such as payroll, filing and reports
• Auditing Hours of Service
• Assist with booking and managing charters

Knowledge and Skills Required

• Map reading skills with a strong knowledge of the city; specifically road systems, locations of schools and major attractions
• Strong communication skills and phone etiquette
• Ability to multi-task and work well under pressure