Dispatcher

Student Transportation of Canada; Medicine Hat; On-site; CAD 42,000 - 60,000; Full time

Job summary

SOUTHLAND is seeking a Dispatcher to ensure effective day-to-day communication between driving staff and operations and to ensure the safe and efficient completion of school runs and charters.

The role requires patience and strong communication with drivers, parents, schools and the public, with a Monday through Friday shift.

Qualifications

• Excellent communication with drivers and parents.

Responsibilities

• Ensure all driver check-ins are accounted for.
• Coordinate communication between drivers and maintenance to complete routes.
• Provide phone assistance to drivers, parents, schools and the public.
• Perform payroll and administrative duties as needed.
• Assist with booking and managing school runs and charters.

Job description

Description

Dispatcher

SOUTHLAND has an immediate opening for a Dispatcher. In this role, you will be responsible for effective day to day communication between driving staff and operations, and ensuring the safe and efficient completion of school runs and charters.

Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parents, school and public matters.

The shift for this position is Monday through Friday.

Principal Duties and Responsibilities

• Ensure that all driver check-ins are accounted for, including late-ins/early outs, absenteeism and pro-days
• Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the involved route is completed
• Provide tactful and professional phone assistance in dealing with drivers, parent/s, school, and public matters
• Administrative duties, such as payroll, filing and reports
• Auditing Hours of Service
• Assist with booking and managing charters

Knowledge and Skills Required

• Map reading skills with a strong knowledge of the city; specifically road systems, locations of schools and major attractions
• Strong communication skills and phone etiquette
• Ability to multi-task and work well under pressure