Dispatcher

Student Transportation of Canada; Elmira; On-site; CAD 26,000 - 37,000; Full time

Job summary

Elliott Coach Lines is seeking a full-time AM Dispatcher at our Elmira location. This role coordinates real-time communication with drivers, school district staff, and parents to manage daily routes and extra-curricular activities for students. You will monitor equipment and support drivers to ensure on-time service.

Shift is Monday through Friday from 6:15 am to 3:15 pm. The position requires strong customer service, dispatch experience, and knowledge of local roads, with opportunities for

Qualifications

• Outstanding customer service and clear communication.
• Ability to balance drivers, customers and office needs fairly.
• Capable of working well under pressure and stress.
• Previous experience in a high-volume dispatch environment is preferred.
• Strong knowledge of the Waterloo Region road network and surrounds.
• Valid Class-B license or willingness to obtain one (STC offers upgrade).
• Willing to share on-call duties after training.
• Able to communicate effectively via 2-way radio.

Responsibilities

• Oversee routing and scheduling of school buses and drivers.
• Assign vehicles and ensure proper distribution of equipment.
• Provide front-line support for drivers with route/vehicle issues.
• Escalate incidents to the proper authority.
• Follow policies on pupil/client management and relations with parents and schools.
• Assist manager with driver training and safety meeting planning.
• Ensure compliance with company policies and provincial regulations.
• Answer phones and operate two-way radios professionally.
• Communicate with stakeholders about calendars, complaints and incidents.
• Communicate with parents about issues and concerns.
• Perform other duties as assigned; cover routes as needed.

Skills

Customer service

Communication

Politeness

Stress management

Dispatch experience

Road network knowledge

Driver relations

Radio communication

Job description

Elliott Coach Lines is looking for a full-time AM Dispatcher for our Elmira location. A School Bus Dispatcher is responsible for real-time communication with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. This important roles tracks equipment, monitors drivers and problem solves throughout the day, ensuring on time service and delivery.

The shift for this position is Monday through Friday from 6:15 am to 3:15 pm.

Rate of Pay

$23.00 per hour

Job Duties

• Oversee the routing and scheduling of school buses and drivers.
• Assign vehicles and ensure a proper distribution of equipment is available.
• Act as front line support for drivers with issues related to routes, vehicles, customer service inquiries and complaints.
• Escalate incidents to the proper authority.
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general.
• Assist manager in ensuring all drivers complete all necessary job-related training and planning driver safety meetings.
• Responsible for carrying out all Company policies and applicable provincial regulations.
• Answering phones and two-way company radios in a professional and courteous manner.
• Communicating with stakeholders regarding calendars, complaints, bus incidents.
• Communicating with parents regarding issues and concerns.
• All other various and miscellaneous duties as assigned by Management.
• Will be required to cover School Bus routes on an as needed basis.

Qualifications

• Great customer service and communication skills.
• Be polite, and able to balance the needs of drivers, customers, and the office in a fair and consistent manner.
• Ability to work well under stress.
• Previous experience in a high-volume Dispatch setting or similar volume-based role.
• Have an excellent knowledge of the Waterloo Region road network and surrounding areas.
• Possess or willing to obtain a valid Class-B license (free license upgrade offered for STC).
• Willing to share on call responsibilities (after training period).
• Must be capable of learning to communicate effectively with a 2-way radio.

Student Transportation of Canada (STC) is the Canadian division of Student Transportation Inc, one of North America’s largest and most trusted school transportation providers.

Founded in 1997, we currently operate over 11,000 vehicles for over 250 school districts and consortia across North America. In Canada we operate under our Student Transportation of Canada brand name, in addition to the following local names: Elgie Bus Lines, Elliott Coach Lines, Leuschen Transportation & Parkview Transit.

STC and its family of companies is a proud member of the School Bus Ontario.

Student Transportation of Canada is proud to be an equal opportunity employer. If you require a disability related accommodation to participate in our selection process, please reach out to a member of our Recruitment team to coordinate an alternate evaluation methodology.

This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.