Dispatcher

GFL Environmental Inc.; Prince George; Presencial; CAD 25.000 - 36.000; Jornada completa

Descripción de la vacante

GFL Environmental Inc. is seeking a Dispatcher in Canada to act as the operational link between drivers, internal teams, and customers. You will coordinate real-time routes, manage service orders, and resolve day-to-day challenges using GFL software to track productivity and data.

Collaboration across sales, operations, and customer service ensures smooth daily operations. The role requires 1–2 years in transportation or dispatch, TDG knowledge and strong communication skills, with weekend

Formación

• 1–2 years in a transportation, dispatch, or customer service role preferred.
• Prior dispatching experience is a strong asset.
• Knowledge of TDG requirements and waste manifests.
• Hours of service regulations knowledge is a strong asset.
• Proficient in Google Suite (Gmail, Sheets, Docs).
• Strong communication and interpersonal skills.
• Customer-focused with a proven ability to multi-task and prioritize.
• Advanced word processing skills and fast typing.
• Available to handle urgent weekend calls.

Responsabilidades

• Schedule service and manage service changes.
• Dispatch calls to routes based on designated routes and driver locations.
• Complete driver check-ins and end-of-day paperwork.
• Review and enter data from route sheets.
• Coordinate with other departments to resolve issues.
• Interact with customers, sales, and operations teams.
• Troubleshoot and resolve delivery/pickup problems.
• Provide input on daily driver staffing levels for optimal coverage.
• Document and distribute driver information to relevant departments.
• Communicate with maintenance shop personnel.

Conocimientos

Dispatching

Transportation

Customer service

TDG knowledge

Google Suite

Communication

Multi-tasking

Typing speed

Weekend availability

Descripción del empleo

Position Summary

As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.

Specific Duties & Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Records and documents information from drivers and distributes them to appropriate departments.
• Communicates with maintenance shop personnel.
• Other duties as assigned.

Requirements

• 1-2 years in a transportation, dispatch, or a customer service role is preferred.
• Prior dispatching experience is a strong asset.
• Strong understanding of TDG requirements and waste manifests.
• Knowledge of hours of service regulations would be considered a strong asset.
• Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).
• Knowledge, Skills and Abilities.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Available to answer urgent calls on the weekend and relay information to the appropriate teams.

GFL Benefits

• Competitive compensation package with a company-matched RRSP program to support your financial future.
• Industry leading health, dental, vision and mental health benefits—with premiums fully covered by GFL.
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position.

Valid work authorization in the country where the job is located is required.

Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

At the heart of GFL lies our greatest asset—our people. So, we’re glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that’s on our Field Operations teams or Professional Services teams.

Field Operations

Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional Services

Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.