Dispatcher

The Seaboard Transport Group; Dartmouth; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health & Dental

RRSP Employer Matching Program

Job summary

The Seaboard Transport Group in Dartmouth, NS seeks a Driver Coordinator to keep drivers moving, coordinate schedules, dispatch, and ensure loads are delivered safely and on time.

You will be the main contact for drivers, manage check-ins, log orders in TMW, and collaborate with operations to optimize routes and customer satisfaction.

Qualifications

• Strong communication and organizational skills.
• Ability to stay calm under pressure and manage multiple priorities.
• Experience in transportation or logistics is preferred.

Responsibilities

• Maintain and manage driver schedules, communicating variances to management.
• Receive, verify, and log customer orders in the TMW system.
• Schedule loads prioritizing safety, service, and efficiency based on customer data in TMW.
• Communicate dispatch details to drivers, including shift plans and load info.
• Answer calls from drivers and customers; address inquiries and route to contacts.
• Confirm delivery of loads and update the TMW system; escalate delays.
• Record and report safety and service incidents to management.
• Provide after-hours call coverage as needed.
• Ensure accurate communication of load details to drivers (addresses, references, routes).
• Verify loads with drivers and coordinate current and next day assignments.
• Monitor driver vacation, personal, and reset times with operations support.

Skills

Communication

Organization

Detail-oriented

Team-player

Problem-solving

Education

Post-secondary education in business/logistics

Tools

ELD systems

TMW software

Job description

Description

Join a team that keeps things moving!

At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.

As the heartbeat of our operations, you’ll be the main point of contact for drivers—coordinating schedules, managing dispatches, and ensuring every load is delivered safely and on time. If you’re a strong communicator with a knack for staying organized and calm under pressure, this is your chance to make a real impact in a vital role.

Location

Dartmouth, NS

Schedule

Rotation | Days | 10 hour shifts

Benefits

Health & Dental and RRSP Employer Matching Program

What You’ll Do

• Maintain and manage driver schedules, promptly communicating variances to General Manager.
• Receive, verify, and log customer orders and dips in the Transportation Management Software (TMW) system.
• Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
• Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
• Answer incoming calls from drivers and customers, address general inquiries, and direct calls to the appropriate contact.
• Confirm delivery of loads to customer site, ensuring the TMW system is updated; escalate delays or changes to operations management team.
• Record and report all safety and service incidents to management.
• Provide coverage for after-hours calls while carrying the designated phone during shifts.
• Ensure accurate communication of critical information to drivers, such as load details, customer site addresses, reference numbers, weights, weather updates, optimal routes, etc.
• Continuously verify assigned loads with drivers, ensuring completion of previous day’s loads, coordination of current day’s assignments, and confirmation of scheduled loads for the following day.
• Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary to operations management team.
• Support drivers on how to properly scan paperwork and troubleshoot simple eLog (PeopleNet) issues.
• Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
• Collaborate with the Operations, Safety, Driver Care Centre and Shop team to provide support to team members as required.
• Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
• Assist co-workers with dispatch boards to ensure overall team success across the division.

What You Bring

• Post-secondary education in business, logistics, or a related field (or equivalent experience).
• 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
• Knowledge of ELD systems and TMW software is an advantage.
• Excellent communication and organizational skills—you're the calm in the storm.
• Strong attention to detail with the ability to juggle multiple priorities.
• A team-player attitude and a passion for problem-solving.
• Proficiency with Microsoft Office and general computer systems.

Why You’ll Love Working Here

• Be part of a collaborative, high-performing operations team.
• Take ownership of a role that directly impacts our drivers’ success and customer satisfaction.
• Enjoy a dynamic work environment where every night brings new challenges and wins.
• Competitive compensation and benefits package.