Dispatcher

Steele's Transportation Group

Calgary

On-site

CAD 52,000 - 65,000

Full time

12 hours ago

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Benefits offered by this job

Health and dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Personal paid time off

Paid Sick Leave

Paid Study Leave

Tuition reimbursement

Job summary

Steele's Transportation Group in Calgary, AB is seeking a results-driven Dispatcher to join our in-person team at the Calgary Terminal. You will load plan, assign loads to drivers, optimize routes, and coordinate pickups and deliveries to ensure on-time service.

Ideal candidates have 3–5 years of dispatcher or logistics experience, strong communication and problem-solving skills, and proficiency with fleet management software and Microsoft Office.

Qualifications

High school diploma required; post-secondary education in logistics, business administration, or a related field preferred.
Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.
Excellent communication, interpersonal, and customer service skills.

Responsibilities

Load planning and dispatching.
Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment.
Optimize routes to maximize efficiency and minimize empty miles.
Coordinate pickups, deliveries, and transfers between terminals.
Driver communication and keeping customers informed about shipment status.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Time management

Organizational skills

Fleet management software

Dispatch software

Microsoft Office

Multilingual

Composure under pressure

Education

High school diploma

Post-secondary education in logistics or related field

Tools

Fleet management software

Dispatch software

Microsoft Office

Job description

About Us

Steele's Transportation Group (Steele's) specializes in providing scheduled LTL Freight in Alberta, as well as local pickup and delivery from our terminal hubs in Calgary and Edmonton. Steele's has a strong reputation for our service, which we have been building since 1957.

About Us

Steele's is an asset-based business that utilizes a fleet of dedicated equipment, including company-owned assets and owner-operator equipment working as subcontractors, along with carrier partners, to provide safe, timely, and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.

https://www.steelesgroup.com/

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Job Title: Dispatcher

Job Responsibilities

Load Planning and Dispatching
Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment.
Optimize routes to maximize efficiency and minimize empty miles.
Coordinate pickups, deliveries, and transfers between terminals.
Driver Communication
Maintain regular communication with drivers throughout their shifts.
Provide clear instructions for pickups, deliveries, and schedule changes.
Support drivers by resolving issues such as delays, equipment problems, or customer concerns.
Customer Service
Keep customers informed about shipment status and estimated delivery times.
Respond promptly to customer inquiries on the status of a shipment.
Handle delivery exceptions professionally and work toward timely resolutions.
Time Management
Prioritize urgent shipments while maintaining service commitments.
Coordinate multiple deliveries and pickups simultaneously.
Adapt quickly to changing schedules and unexpected disruptions.
Regulatory Compliance
Ensure drivers comply with Hours of Service (HOS) regulations.
Problem Solving
Respond quickly to breakdowns, traffic delays, weather events, or missed appointments.
Develop contingency plans to minimize service disruptions.
Make informed decisions under pressure while maintaining operational efficiency.
Equipment Management
Monitor trucks and trailer availability.
Coordinate equipment repairs and maintenance with the terminal manager
Ensure equipment is assigned appropriately based on freight requirements.
Documentation and Record Keeping
Close manifests, driver messages, and ensure PODs are uploaded.
Coordination with Operations
Work closely with warehouse staff, dock supervisors, customer service representatives, and managers.
Coordinate with warehouse on driver start times.
Performance Monitoring
Track on-time pickup and delivery performance.
Monitor driver productivity and route efficiency.
Identify opportunities to improve service and reduce operating costs.

Education And Experience Requirements

High school diploma required; post-secondary education in logistics, business administration, or a related field is preferred.
Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.

Qualifications/Skills

Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize competing demands, and manage time effectively.
Strong organizational, coordination, and problem-solving skills.
Proficiency with Microsoft Office and the ability to learn new software and systems quickly.
Working knowledge of fleet management or dispatch software.
Multilingual skills are considered an asset.
Ability to remain calm, professional, and effective when managing delays, customer concerns, and competing priorities.

Job Type

Full time

Schedule