Dispatch Support Coordinator

Express Employment Professionals - Cincinnati East; Guelph; On-site; CAD 27,000 - 39,000; Full time

Job summary

Express Employment Professionals – Guelph is recruiting for a Dispatch Support Coordinator in Guelph, ON. The role requires strong dispatch experience and the ability to manage a single dedicated account with a small team.

The position offers a full-time schedule, weekday hours, and on-site work in a desk-based dispatch environment with attention to accurate documentation and customer updates.

Qualifications

• 2+ years of dispatch experience required.
• Strong communication and customer service skills.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask in a fast-paced environment.
• Professional and confident communication style.
• Strong organizational and administrative skills.
• Previous food or produce dispatch experience is a strong asset.
• Health and food safety experience is a strong asset.
• Strong customer-management attitude.
• Comfortable working in a team environment while taking ownership of your account.

Responsibilities

• Dispatch and communicate with drivers throughout the day.
• Monitor routes, appointments, and driver schedules.
• Provide regular updates to customers.
• Handle driver questions and resolve issues quickly.
• Process and manage driver timesheets.
• Close routes and appointments.
• Maintain constant communication between drivers, customers, and internal teams.
• Problem-solve unexpected issues and make quick decisions.
• Ensure accurate documentation and communication.
• Provide on-call support when required.

Skills

Dispatch experience

Communication skills

Customer service

Problem solving

Multitasking

Organizational skills

Team communication

Food/produce dispatch asset

Job description

Dispatch Support Coordinator

Express Employment Professionals – Guelph is currently recruiting for a great transportation and warehousing company looking to add an experienced Dispatch Support Coordinator to their team!

This is a full-time, permanent opportunity for someone with strong dispatch experience who is professional, organized, and able to think quickly while managing multiple priorities.

Position Details

Pay:Starting at$24.00/hour
Shift:Monday to Friday,7:00 AM – 3:30 PM
Location:Guelph, ON
Job Type:Full-Time
On-Call:Occasional on-call support required

You will be responsible for managingone dedicated customer accountand working closely alongside 1–2 other key team members to ensure everything runs smoothly throughout the day.

Responsibilities:

• Dispatch and communicate with drivers throughout the day
• Monitor routes, appointments, and driver schedules
• Provide regular updates to customers
• Handle driver questions and resolve issues quickly
• Process and manage driver timesheets
• Close routes and appointments
• Maintain constant communication between drivers, customers, and internal teams
• Problem-solve unexpected issues and make quick decisions
• Ensure accurate documentation and communication
• Provide on-call support when required

What We’re Looking For:

• 2+ years of dispatch experience is required
• Strong communication and customer service skills
• Excellent problem-solving and decision-making abilities
• Ability to multitask in a fast-paced environment
• Professional and confident communication style
• Strong organizational and administrative skills
• Previousfood or produce dispatch experience is a strong asset
• Health and food safety experience is a strong asset
• Strong customer-management attitude
• Comfortable working in a team environment while taking ownership of your account

Why Apply?

This is a great opportunity to join a strong transportation and warehousing company in a professionaldesk-based dispatch role, where you will have ownership of a dedicated account and play an important part in the day-to-day operation.

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.