Dispatch Student: Logistics Support & Customer Service

Bison Transport Inc; Winnipeg; On-site; CAD 19,000 - 28,000; Part time

Job summary

Bison Transport is seeking an energetic Dispatch Student to support our dispatch team and help drivers and customers. You will communicate by phone, email, chat and satellite, share routing and road condition information, and assist with customs-related issues for South- and North-bound shipments.

The ideal candidate is currently enrolled in post-secondary studies (Supply Chain, Management, or Business Administration) and can work 2-3 days per week, including weekends.

Qualifications

• Currently enrolled in post-secondary education with a focus on Supply Chain, Management, or Business Administration, or related field.
• Ability to work independently and as part of a team.
• Exceptional customer service and communication skills.
• Flexibility to meet changing work needs and demands.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Communicate with customers and drivers via telephone, email, chat, and satellite.
• Assist with customs-related issues for South- and North-bound shipments.
• Provide drivers with information such as customer specifics, routing, and road conditions.
• Problem solve with drivers and internal departments to service customers.
• Collaborate with Customer Service, Customs, Planning and other internal teams.
• Assist with breakdown situations and coordinate with the local shop.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

Post-secondary student

Job description

Bison Transport is seeking an energetic Dispatch Student to support our dispatch team and help drivers and customers. You will communicate by phone, email, chat and satellite, share routing and road condition information, and assist with customs-related issues for South- and North-bound shipments.

The ideal candidate is currently enrolled in post-secondary studies (Supply Chain, Management, or Business Administration) and can work 2-3 days per week, including weekends.