Dispatch Student

Bison Transport Inc; Winnipeg; On-site; CAD 19,000 - 28,000; Part time

Job summary

Bison Transport is seeking an energetic Dispatch Student to support our dispatch team and help drivers and customers. You will communicate by phone, email, chat and satellite, share routing and road condition information, and assist with customs-related issues for South- and North-bound shipments.

The ideal candidate is currently enrolled in post-secondary studies (Supply Chain, Management, or Business Administration) and can work 2-3 days per week, including weekends.

Qualifications

• Currently enrolled in post-secondary education with a focus on Supply Chain, Management, or Business Administration, or related field.
• Ability to work independently and as part of a team.
• Exceptional customer service and communication skills.
• Flexibility to meet changing work needs and demands.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Communicate with customers and drivers via telephone, email, chat, and satellite.
• Assist with customs-related issues for South- and North-bound shipments.
• Provide drivers with information such as customer specifics, routing, and road conditions.
• Problem solve with drivers and internal departments to service customers.
• Collaborate with Customer Service, Customs, Planning and other internal teams.
• Assist with breakdown situations and coordinate with the local shop.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

Post-secondary student

Job description

We are currently recruiting an energetic, results-focused post-secondary student to join our team! This position offers an opportunity to gain experience and to learn more about our dispatch team, the company, and the industry. As the Dispatch Student, you will be a key player in supporting dispatch-related issues and programs. Working closely with your team, you will use your exceptional customer service skills to build relationships with, and give support to, our Drivers.

Responsibilities:

• Communication with customers and drivers via telephone, email, chat, and satellite.
• Assisting with customs-related issues for South- and North-bound shipments.
• Providing our drivers with information such as customer specifics, routing, road conditions, and other information.
• Problem solving by working closely with our drivers and internal departments to service our customers.
• Working closely with our Customer Service, Customs, Planning, and other internal teams.
• Helping with breakdown situations and working closely with our local shop.

Ideal Candidate:

• Currently enrolled in a post-secondary education with a focus on any combination of Supply Chain, Management, or Business Administration, or related field.
• Ability to work independently and work effectively as a team player.
• Exceptional customer service skills; embraces the concept of both the internal and external customer.
• Flexibility to meet changing work needs and demands.
• Ability to thrive in a multi-tasking, deadline oriented, high volume and fast-paced environment.
• Strong attention to detail.

This flexible, part-time position offers 2-3 days of work per week. Availability to work weekends is required to support operational needs and ensure consistent service coverage. These positions often lead to full‑time employment opportunities after graduation.

Start dates: ASAP.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.