Dispatch Manager

Environmental 360 Solutions; Northeastern Ontario; On-site; CAD 85,000 - 95,000; Full time

Job summary

Environmental 360 Solutions Ltd. (E360S) seeks a Dispatch Manager to lead and evolve our Ontario dispatch operations. You will manage a six-person team including a Dispatch Supervisor, drive consistency, and coordinate with drivers, operations, and customers to ensure service excellence.

This hands-on leadership role requires strong transportation/delivery operations knowledge, process improvement mindset, and the ability to adapt as we expand coverage across Ontario.

Qualifications

• 5+ years of experience in dispatch, transportation, logistics or a similar operational environment.
• Experience leading a dispatch or operations team.
• Strong understanding of routing, scheduling and daily transportation operations.
• Experience managing operations across multiple locations is strongly preferred.
• Demonstrated ability to improve processes and introduce consistency across teams.
• Strong leadership, coaching and employee development skills.
• Excellent communication and problem-solving abilities.
• Comfortable working in a fast-paced environment with shifting priorities.
• Strong analytical skills using operational data and KPIs to identify opportunities for improvement.
• Experience with dispatch, routing, GPS or fleet-management technology is an asset.
• Strong Microsoft Office skills, particularly Excel and Outlook.

Responsibilities

• Lead day-to-day dispatch operations for Northern Ontario and Scarborough, with future responsibility for dispatch across Ontario.
• Manage, coach and develop the Dispatch Supervisor and Dispatch team.
• Establish consistent dispatch processes, procedures and service standards across locations.
• Coordinate daily routes, service requirements and operational priorities.
• Collaborate with Operations Managers to address staffing, equipment, routing and service challenges.
• Monitor workloads and allocate dispatch resources based on needs.
• Support the team in resolving service disruptions, missed services, breakdowns and driver shortages.
• Improve communication between dispatch, operations, drivers and customer service.
• Review routing and processes to identify opportunities to improve productivity and efficiency.
• Develop and monitor dispatch KPIs and other operational measures.
• Identify recurring issues and implement sustainable solutions.
• Assist with workforce planning and scheduling for the Dispatch team.
• Provide leadership during high-volume periods or major disruptions.

Skills

Leadership

Dispatch operations

Routing & scheduling

Multi-location experience

Communication

Problem-solving

Analytical skills

Excel & Outlook

Tools

GPS / fleet-management tech

Job description

Direct Reports: Dispatch Supervisor and Dispatchers

Compensation: 85,000 – 95,000

At Environmental 360 Solutions Ltd. (E360S), we don’t just manage waste - we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you’re looking to do work that matters - where your ideas are valued, your growth is supported, and your impact is real - you’ve come to the right place.

Position Overview

Environmental 360 Solutions Ltd. (E360S) is seeking an experienced Dispatch Manager to lead and strengthen our dispatch operations across Ontario. Initially, this role will oversee dispatch operations supporting Northern Ontario and Scarborough, with the scope expanding to support all Ontario operations as the function continues to evolve. The Dispatch Manager will lead a team of approximately six employees, including one Dispatch Supervisor and a team of Dispatchers. This individual will be responsible for building a consistent, efficient and scalable dispatch function while ensuring strong communication between dispatch, drivers, operations and customers. This is a hands-on leadership role suited to someone who understands transportation or field-service operations and can balance day-to-day operational demands with process improvement and team development.

Key Responsibilities

• Lead day-to-day dispatch operations for Northern Ontario and Scarborough, with future responsibility for dispatch operations across Ontario.
• Manage, coach and develop the Dispatch Supervisor and Dispatch team.
• Establish consistent dispatch processes, procedures and service standards across locations.
• Ensure daily routes, service requirements and operational priorities are effectively coordinated.
• Work closely with Operations Managers and Supervisors to address staffing, equipment, routing and service challenges.
• Monitor workloads and allocate dispatch resources based on operational requirements.
• Support the team in resolving service disruptions, missed services, breakdowns, driver shortages and other operational issues.
• Improve communication and coordination between dispatch, operations, drivers and customer service.
• Review routing and operational processes to identify opportunities to improve productivity and efficiency.
• Develop and monitor dispatch KPIs, including service completion, missed services, route efficiency, response times and other operational measures.
• Identify recurring operational issues and work with leadership to implement sustainable solutions.
• Support the standardization and eventual integration of dispatch practices across Ontario locations.
• Assist with workforce planning, scheduling and coverage for the Dispatch team.
• Provide leadership and escalation support during high-volume periods or significant operational disruptions.
• Ensure dispatch practices support company policies, contractual requirements and health and safety expectations.
• Participate in operational meetings and provide updates on dispatch performance, challenges and improvement initiatives.

Qualifications

• 5+ years of experience in dispatch, transportation, logistics, field services or a similar operational environment.
• Previous experience leading a dispatch or operations team.
• Strong understanding of routing, scheduling and daily transportation operations.
• Experience managing operations across multiple locations is strongly preferred.
• Demonstrated ability to improve processes and introduce consistency across teams.
• Strong leadership, coaching and employee development skills.
• Excellent communication and problem-solving abilities.
• Comfortable working in a fast-paced environment where priorities can change throughout the day.
• Strong analytical skills with the ability to use operational data and KPIs to identify opportunities for improvement.
• Experience with dispatch, routing, GPS or fleet-management technology is an asset.
• Strong Microsoft Office skills, particularly Excel and Outlook.

This is more than a job - it’s your opportunity to be part of something bigger. At E360S, we’re setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let’s build a sustainable future we can all be proud of.

This is an active job posting for an existing vacancy. As part of our recruitment process, we may use automated or artificial intelligence–based tools in a limited way to support the initial screening and organization of applications. All hiring decisions are made by our recruitment and management teams.

Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.

As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.