Disaster Relief Call Center Representative

Western Coast Insurance Services; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading community service organization is seeking a management team member to oversee development and implementation of programs. You will direct a multidisciplinary clinical team, manage budgets, and liaise with various organizations to ensure service efficiency, fostering a collaborative culture aligned with the agency's mission.

Qualifications

• Experience in community service management.
• Strong communication and networking skills.
• Ability to manage multidisciplinary teams.

Responsibilities

• Oversee program development and evaluation.
• Prepare financial budgets and track utilization.
• Provide supervision and ensure compliance.

Skills

Leadership

Project Management

Budgeting

Collaboration

Job description

Key Responsibilities :

• Oversee the identification, planning, development, administration, implementation, monitoring, and evaluation of existing and new programmes and activities that meet the needs of the community.
• Network and liaise with relevant organizations, including schools, family service centres, grassroots organisations, and other agencies in promoting the Centre’s services and monitor service delivery.
• Work with the Executive Director to plan and prepare the annual financial budget for the Centre and track budget utilization.
• Prepare reports and write minutes for CAS Melrose Care Sub-Committee and, when required, for CAS Executive Committee as well as for essential meetings with MSF, NCSS, and related parties.
• Provide direction, supervision, and guidance to the multidisciplinary clinical team and ensure compliance with regulations and administrative procedures. This includes holding internal team supervision and multidisciplinary team consultation (with appointed external experts) regularly, as well as ensuring that KPIs are met.

Job Functions as Member of CAS Management Team :

• Undertake the responsibility of ensuring that operations of Melrose Care are in line with the organisation's direction.
• Build, maintain, and enhance CAS culture among team members through the implementation of HR, Finance, and other policies.
• Work collaboratively with other heads of CAS services and departments to advance the charity's vision.
• Lead or participate in organisation-wide projects or programmes as assigned by the Executive Director.
• Collaborate with the sub-committee on matters related to financial prudence and overall governance of the service, fulfilling its mandate as a community service funded by Community Chest.

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