Disability Operations Director - Hybrid Leader

Sun Life Financial; Calgary; Hybrid; CAD 110,000 - 180,000; Full time

Job summary

A leading financial services company is looking for a visionary leader to oversee operations at their Edmonton Group Disability office. This role focuses on driving operational excellence, enhancing client satisfaction, and developing high-performing teams. The ideal candidate has over 10 years of leadership experience in client-facing operations and knowledge of disability claims management. A hybrid work environment is offered, with a competitive salary range of $110,000 - $180,000.

Benefits

Hybrid working options

Employee well-being programs

Career development opportunities

Qualifications

• 10+ years of leadership experience in complex, client-facing operations.
• Strong track record of leading through change and delivering measurable business outcomes.
• Deep knowledge of disability claims management and rehabilitation practices.

Responsibilities

• Oversee operations of the Edmonton Group Disability office.
• Drive innovation and operational excellence across all disability operations.
• Develop high-performing teams and foster a culture of trust and accountability.

Skills

Leadership experience

Operational excellence

Communication skills

Data analysis

Education

Bachelor’s degree

Job description

A leading financial services company is looking for a visionary leader to oversee operations at their Edmonton Group Disability office. This role focuses on driving operational excellence, enhancing client satisfaction, and developing high-performing teams. The ideal candidate has over 10 years of leadership experience in client-facing operations and knowledge of disability claims management. A hybrid work environment is offered, with a competitive salary range of $110,000 - $180,000.