Disability Management Specialist

TTC (Toronto Transit Commission); Toronto; Híbrido; CAD 91 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work approach

Defined pension plan

Professional development opportunities

Resumo da oferta

The Toronto Transit Commission (TTC) is hiring a Disability Management Specialist to oversee and manage disability programs, support employee recovery and smooth return‑to‑work outcomes. You will handle WSIB claims, provide strategic oversight, and collaborate with stakeholders to minimize workplace disruption.

Key qualifications include post‑secondary education in a related field, experience with disability claims (STD/LTD/WSIB), and knowledge of WSIA.

Qualificações

• Post-secondary education in a related field or equivalent.
• CDMP designation considered an asset.
• Experience managing disability claims (STD, LTD, WSIB).
• Knowledge of WSIA and WSIB policies.
• Proficiency with word processing, spreadsheets, databases and learning new systems.
• Strong analytical, critical thinking and decision making.
• Effective communication, negotiation and conflict resolution with a client focus.
• Professionalism, empathy, and confidentiality in handling sensitive information.
• Understanding of HR practices, accommodations, and cross-department collaboration.
• Knowledge of Ontario Human Rights Code, AODA and OHSA.

Responsabilidades

• Oversee disability management programs and support return‑to‑work outcomes.
• Proactive case management of WSIB claims and early return‑to‑work opportunities.
• Provide strategic oversight of disability‑related matters to minimize disruption.
• Review, dispute and appeal WSIB decisions when appropriate.
• Assess STD claims in line with benefit plans and policies.
• Collaborate with employees, WSIB reps, managers and other stakeholders.

Conhecimentos

Documentation

Planning

Analytical

Communication

Office software

Formação académica

Post-secondary education in related field

CDMP designation (asset)

Descrição da oferta de emprego

Career Opportunities: Disability Management Specialist (13809)

Requisition ID13809-Posted10/19/2026-Human Resources (20000040)-Occupational Health & Employee Wellness (30000063)-Job Opportunity

Requisition ID: 13809
Number of Vacancies: 1
Department: Human Resources (20000040) - Occupational Health & Employee Wellness (30000063)
Salary Information: $91,109.20 - $125,434.40
Pay Scale Group: 08SA (CAN/S/J/08SA)
Employment Type: Temporary Until December 2027 - Hybrid
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: October 19, 2026
Last Day to Apply: October 30, 2026
Reports to: Manager, Occupational Health and Employee Wellness

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

We have a fantastic opportunity in our Human Resources Department. Join our team as a Disability Management Specialist!

What You Will Do

Reporting to the Manager, Occupational Health and Employee Wellness, you will oversee and manage the organization’s disability management programs. Your work will focus on supporting employee recovery, reducing lost time, and ensuring safe, sustainable return‑to‑work outcomes.

Key responsibilities include:

• Managing all aspects of Workplace Safety and Insurance Board (WSIB) claims ensuring proactive case management, identifying early and safe return‑to‑work opportunities, and addressing barriers to successful return to work.
• Ensuring timely, strategic oversight of all disability‑related matters to promote employee well‑being and minimize workplace disruption.
• Reviewing, disputing, and appealing WSIB decisions when appropriate.
• Assessing and adjudicating short‑term disability (STD) claims in accordance with applicable benefit plans and policies.
• Collaborating and communicating effectively with employees, WSIB representatives, union partners, managers, and other stakeholders.
• Providing guidance on occupational and non‑occupational injury and illness policies, programs, and best practices to various stakeholders.

What Qualifications Do You Bring?

• Completion of a post-secondary education in a related field or relevant discipline (e.g., human resources, healthcare, social services, psychology, kinesiology) or an equivalent combination of education, training, and experience
• CRTWC or CDMP designation considered an asset
• Experience managing disability claims (STD, LTD, and workers’ compensation) including complex mental health claims
• Working knowledge of the Workplace Safety and Insurance Act (WSIA) and Workplace Safety and Insurance Board (WSIB) operational policy
• Proficiency with word processing, spreadsheets, databases, and the ability to learn new systems
• Strong analytical, critical thinking, and decision making skills
• Effective communication, negotiation, mediation, and conflict resolution abilities with a client focused approach
• Professionalism, empathy, and the ability to support employees while balancing organizational needs
• Demonstrated resilience, flexibility, initiative, and problem solving skills
• Ability to work independently and collaboratively while maintaining confidentiality and following policies and procedures
• Experience handling confidential and sensitive information
• Understanding of HR practices, workplace accommodations, and cross departmental collaboration
• Working knowledge of key provincial and federal legislation, including the Ontario Human Rights Code, AODA, Occupational Health and Safety Act, and other relevant statutes

What Skills Do You Bring?

• Maintain documentation and historical records
• Plan and organize activities / projects to meet section and organizational goals
• Apply analytical skills
• Communicate in a variety of mediums
• Use office technology, software and applications

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.