Program Manager -Community Safety, Security and Well-being

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 140,000 - 175,000; Full time

Job summary

The Toronto Transit Commission (TTC) seeks a Program Manager for Community Safety, Security and Well-being to lead the CSSW Plan with governance, partnerships and data-driven oversight.

You will guide strategic planning, align with City SafeTO, and drive cross-functional collaboration to improve safety, equity and transit experience for riders and staff.

Qualifications

• University degree in a relevant discipline (e.g., Community Safety, Public Health, Public Policy, Public Administration).
• Minimum of 10 years of progressive experience in community safety planning or related fields in complex public-sector environments.
• Demonstrated success in strategic planning, policy development, program governance and leading organizational change.
• Proven experience leading multidisciplinary teams and cross-sector collaborations.
• Experience with equity-deserving communities and applying culturally responsive practices.
• Knowledge of community safety frameworks (e.g., SafeTO) and relevant legislation and risk management.
• Familiarity with legislation including OHRC, AODA, privacy and reporting requirements.
• Experience with non-policing models of safety is a strong asset.
• Excellent analytical, planning, and decision-making skills.
• Strong communication and ability to work with senior leadership.

Responsibilities

• Lead development, governance and oversight of the CSSW Plan.
• Establish governance structures for cross-functional accountability and outcomes.
• Build partnerships with City divisions, social services and community stakeholders.
• Incorporate equity-based approaches in CSSW planning and policy.
• Represent TTC at interdivisional and community safety tables.
• Collaborate with internal/external partners to assess needs and secure funding.
• Monitor CSSW Plan with data insights and stakeholder feedback.
• Identify risks and drive accountability across departments.
• Advise TTC leadership on public safety and well-being issues.
• Prepare reports and presentations for senior leadership and Board.
• Promote inclusive policies and a harassment-free environment.

Skills

Project management

Analytical skills

Planning & organizing

Fiscal management

Office software

Cross-functional collaboration

Education

University degree in relevant discipline

Job description

Career Opportunities: Program Manager -Community Safety, Security and Well-being (13893)

Requisition ID13893-Posted10/19/2026-Safety And Environment (20000013)-Head & Staff - Safety & Environment (30000022)-Job Opportunity

Requisition ID: 13893
Number of Vacancies: 1
Department: Safety And Environment (20000013) - Head & Staff - Safety & Environment (30000022)
Salary Information: $140,176.40 - $175,284.20
Pay Scale Group: 12SA
Employment Type: Regular Full time
New or Existing Vacancy : New position

Weekly Hours: 35 Off Days: Sat/Sun Shift: Day
Posted On: October 19, 2026
Last Day to Apply: October October 23, 2026
Reports to: Chief Safety Officer

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

We are currently seeking a Program Manager - Community Safety, Security and Well-being to join the Safety and Environment team!

What You Will Do

As the Program Manager – Community Safety, Security and Well-being you will lead the strategic development, governance, and oversight of TTC’s Community Safety, Security & Well-being (CSSW) Plan.

Key responsibilities:

• Lead the development, coordination, governance and continuous refinement of the CSSW Plan, aligning with TTC’s organizational goals, the City of Toronto’s SafeTO strategy, and best practices.
• Establish and lead governance structures that ensure cross-functional accountability, strategic alignment with organizational priorities, and oversight of CSSW implementation and outcomes.
• Build and maintain strategic partnerships with City divisions, social services, health agencies, and community stakeholders.
• Integrate evidence-informed, equity-based, and community-focused approaches in all aspects of CSSW planning, policy development, and oversight.
• Represent TTC at interdivisional and community safety tables (e.g. SafeTO table) to advance alignment, collaborative and shared learning.
• Lead collaborative efforts with internal teams and external partners (including social agencies and City divisions) to assess needs, co-design initiatives, secure funding, establish metrics, and advance a safe, equitable, and inclusive transit environment.
• Monitor and evaluate the CSSW Plan using data insights, measurable outcomes, and stakeholder feedback to ensure it remains responsive, effective, and continuously improved.
• Identify risks and opportunities, adapt strategies as needed, and promote accountability across TTC departments involved in CSSW implementation.
• Provide strategic and expert advice to TTC leadership on emerging issues related to public safety and well-being.
• Prepare reports, briefings and presentations for TTC senior leadership, the Board, and external stakeholders.
• Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination.
• Provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Skills Do You Bring?

• Use office technology, software and applications
• Manage projects
• Apply analytical skills
• Plan and organize activities / projects to meet section and organizational goals
• Secure and manage fiscal resources
• Understand the organization's fiscal environment

What Qualifications Do You Bring?

• Your educational background will consist of a University Degree in a relevant discipline (e.g., Community Safety, Social Development, Public Health, Public Policy, Public Administration), or a combination of education, training, and experience deemed to be equivalent.
• Your application demonstrates a minimum of 10 years of progressive experience in community safety planning or related fields, ideally within a complex public-sector, municipal, or transit environment.
• Demonstrated success in strategic planning, policy development, program governance and leading organizational change is required.
• Proven experience leading multidisciplinary teams and shaping cross-sectoral collaborations is required.
• Demonstrated lived and/or professional experience working with equity-deserving communities and applying culturally responsive, trauma-informed practices.
• In-dept knowledge of community safety frameworks (e.g., SafeTO), relevant public safety legislation (e.g., Community Safety and Policing Act, Occupational Health and Safety, Criminal Code, municipal bylaws), and risk management practices.
• Familiarity with applicable legislation, including FIPPA, the Criminal Code, and associated privacy, legal, and reporting requirements.
• Experience with collaborative, non-policing models of safety and community support is a strong asset.
• Excellent analytical and problem solving; planning, organizational and decision-making skills.
• Excellent oral and written communication and presentation skills including the ability to work with and communicate to senior management/executive leadership about projects and programs.
• Demonstrated ability to influence and motivate others; adapt quickly to new environments; and work efficiently and effectively through stressful situations. Including extensive experience motivating, directing and influencing teams across multiple operational and business areas.
• Experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting the corporate/program objectives,
• Completion of a Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.