Disability Management and Claims Advisor

City of Coquitlam; Coquitlam; Hybrid; CAD 117,000 - 132,000; Full time

Benefits offered by this job

Hybrid work options

Municipal Pension Plan

Extended benefits program

Earned day off/flex day

Job summary

City of Coquitlam is seeking an experienced Disability Management and Claims Advisor for a three-year temporary full-time role focused on occupational WorkSafeBC claims. You will manage workplace injury claims from initial reporting through resolution, coordinate modified duties and gradual return-to-work plans, and represent the City’s interests in complex matters.

You will collaborate with Health and Safety, Human Resources, supervisors, and providers to support early intervention and

Qualifications

• An undergraduate degree in a related field.
• A minimum of three years of direct experience managing WorkSafeBC claims, including occupational disability management and return-to-work cases.
• Strong knowledge of WorkSafeBC claims processes, the Rehabilitation Services & Claims Manual, and relevant legislation and policies.
• Experience developing and coordinating modified work arrangements and gradual return-to-work plans.
• Experience preparing employer submissions and managing complex claims, including matters involving the WorkSafeBC Review Division and Workers’ Compensation Appeal Tribunal.
• Strong written communication, analytical and organizational skills, with the ability to manage competing priorities and sensitive information.

Responsibilities

• Manage occupational WorkSafeBC claims, including reporting, reviewing claim information, preparing employer submissions and monitoring decisions and claim progress.
• Develop, implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders, healthcare providers and WorkSafeBC.
• Maintain regular follow-up to identify barriers, adjust plans and support safe, timely and sustainable returns to work.
• Review claims decisions and prepare evidence-based requests for relief of costs, review submissions and appeals, as appropriate.
• Provide practical advice to managers, supervisors and employees on occupational disability management, accommodation and return-to-work processes.
• Maintain accurate, confidential case records and monitor claims activity to identify trends and opportunities for improvement.
• Contribute to the ongoing development and administration of the City’s occupational disability management program.
• Support related early intervention, prevention and employee education initiatives in collaboration with the Health and Safety team.

Skills

Communication

Analytical thinking

Organizational skills

Education

Undergraduate degree in a related field

Job description

City of Coquitlam

Disability Management and Claims Advisor

Temporary Full Time – Three Year Term - (Exempt)

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As one of British Columbia’s largest and most dynamic municipalities, Coquitlam is home to a diverse and rapidly evolving community of more than 170,000 residents. Located in the heart of Metro Vancouver, Coquitlam combines established neighbourhoods, emerging urban centres, rapid‑transit connectivity and significant new community development with extensive parks, trails and natural areas. The City is experiencing substantial growth and transformation while continuing to focus on thoughtful city building, sustainable service delivery and an exceptional quality of life. Our brand is built on managing our resources in a responsible and sustainable manner while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you.

Supporting that work means supporting our people. Our Health and Safety team brings together professionals committed to preventing injuries, supporting recovery and helping employees return safely to meaningful work. With an established disability management program and strong leadership support, we offer an opportunity to apply your expertise where your contribution will be valued.

About You / What We Are Looking For

You know that effective disability management takes technical expertise, sound judgment and strong relationships. You can work through a complex claim, identify practical return-to-work options and bring people together around a clear plan. You approach sensitive conversations with empathy and confidence, balancing employee recovery with operational needs and the City’s responsibilities as an employer.

We are seeking an experienced Disability Management and Claims Advisor for a three-year temporary full-time opportunity focused on occupational WorkSafeBC claims. You will manage workplace injury claims from initial reporting through resolution, coordinate modified duties and gradual return-to-work plans, and represent the City’s interests in complex claims matters.

Working within our Health and Safety team and alongside Human Resources colleagues, you will build relationships with employees, supervisors, managers, union representatives, healthcare providers and WorkSafeBC. You will also contribute to early intervention and prevention initiatives that strengthen our approach to workplace injury management.

Reporting to Manager of Health and Safety, this role offers the opportunity to take ownership of a specialized portfolio while drawing on the support of an experienced, collaborative team.

Main Responsibilities

• Manage occupational WorkSafeBC claims, including reporting, reviewing claim information, preparing employer submissions and monitoring decisions and claim progress.
• Develop, implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders, healthcare providers and WorkSafeBC.
• Maintain regular follow-up to identify barriers, adjust plans and support safe, timely and sustainable returns to work.
• Review claims decisions and prepare evidence-based requests for relief of costs, review submissions and appeals, as appropriate.
• Provide practical advice to managers, supervisors and employees on occupational disability management, accommodation and return-to-work processes.
• Maintain accurate, confidential case records and monitor claims activity to identify trends and opportunities for improvement.
• Contribute to the ongoing development and administration of the City’s occupational disability management program.
• Support related early intervention, prevention and employee education initiatives in collaboration with the Health and Safety team.

Minimum Qualifications

• An undergraduate degree in a related field.
• A minimum of three years of direct experience managing WorkSafeBC claims, including occupational disability management and return-to-work cases.
• Strong knowledge of WorkSafeBC claims processes, the Rehabilitation Services & Claims Manual, and relevant legislation and policies.
• Experience developing and coordinating modified work arrangements and gradual return-to-work plans.
• Experience preparing employer submissions and managing complex claims, including matters involving the WorkSafeBC Review Division and Workers’ Compensation Appeal Tribunal.
• Strong written communication, analytical and organizational skills, with the ability to manage competing priorities and sensitive information.

Preferred Qualifications

• Five or more years of progressively responsible WorkSafeBC claims management experience.
• Experience working in a unionized environment, preferably within municipal government or another public sector organization.
• A certificate, professional designation or specialized education in disability management.
• Experience contributing to early intervention, injury prevention or disability management program improvements.

The Ideal Candidate

You take an active approach to case management and follow through on commitments. You can assess complex information, prepare clear and persuasive submissions, and translate technical requirements into practical advice.

You build trust while addressing difficult issues directly and respectfully. Comfortable working with employees and leaders across a range of operational settings, you find workable solutions, maintain appropriate boundaries and recognize when to draw on colleagues’ expertise. You bring both compassion for the individual and accountability for moving each file forward.

Why Work With Us

This is an opportunity to join an established program where safe return to work is a shared priority and leadership supports proactive disability management. You will work with colleagues who understand the connection between injury prevention, recovery and the realities of delivering municipal services.

Your expertise will help employees stay connected to their workplace, support managers in finding meaningful modified work and strengthen the services our community depends on. Over the three-year term, you will also have opportunities to contribute ideas and improvements that extend beyond individual claims.

What We Offer:

This is an excluded position with an annual salary range of (Band 4) $117,341 – $131,993 (2026 Rates). The rate of pay will be determined based on a variety of factors including qualifications, knowledge, experience and skills.

This is an opportunity to join a progressive and growing municipality and an accomplished executive team committed to serving a diverse and evolving community. The City supports continuous learning and leadership development and provides opportunities for employees at all levels of the organization to grow professionally and contribute meaningfully to public service.

The City offers a comprehensive total rewards package, including an attractive vacation and extended benefits program and participation in the Municipal Pension Plan. There is also an opportunity to participate in the City’s earned day off/flex day program. The position is based in Coquitlam, with flexible and hybrid work options available in alignment with the responsibilities and operational requirements of this senior leadership role.

Accessibility / Equal Opportunity Employer

The City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse work force. To learn more about what equity, diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in‑person support if required.

Applicants under consideration may be required to undergo and submit an acceptable police information check.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.