Business Process & Improvement Lead

Coquitlam; Coquitlam; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Earned day off / flex day program

Vacation and extended benefits

Municipal Pension Plan

Job summary

The City of Coquitlam is seeking a Business Process and Improvement Lead to advance municipal improvements and evidence-based decision-making. You will lead the Business Improvement Team, collaborating with divisions and partners to streamline processes and deliver practical, scalable changes.

As a senior member of the Business & Innovation Division, you will guide forecasting, performance reporting and change management while ensuring timely, high-quality results within a hybrid work

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Business Analytics, Planning, Economics, Information Systems, Commerce or related field, or equivalent.
• Five years of progressive experience in business analysis and process improvement, leading complex initiatives.
• Two years of direct staff supervisory experience.
• Thorough knowledge of business analysis, process improvement, project management, change management and performance measurement.
• Lean or Six Sigma knowledge and application to processes and service delivery.
• Knowledge of municipal processes, bylaws, policies and departmental objectives.
• Experience with business intelligence, performance indicators, forecasting and trend analysis.
• Ability to independently plan, prioritize and deliver complex initiatives with timelines.

Responsibilities

• Lead cross-divisional reviews and improvement initiatives to enhance efficiency and accountability.
• Conduct operational reviews, assess needs, analyze options and develop business cases.
• Coordinate improvement projects, define deliverables, timelines and resources.
• Supervise Business Improvement Team staff, set priorities and coach performance.
• Strengthen performance reporting with standardized measures and data quality checks.
• Support forecasting methodologies and operational analytics for planning.
• Collaborate with ICT and partners to define requirements and coordinate system improvements.
• Support organizational change by engaging stakeholders and guiding adoption of new processes.
• Prepare reports and recommendations for departmental leadership.

Skills

Business analysis

Project management

Change management

Performance measurement

Stakeholder engagement

Leadership

Communication

Problem solving

Forecasting

Education

Bachelor’s degree in Business Administration or related field

Equivalent education/experience

Tools

Lean or Six Sigma

Business intelligence software

Enterprise systems familiarity

Job description

One of BC’s Top Employers, the City of Coquitlam offers meaningfulcareer opportunities to make a difference within the local community. Asthe sixth largest city in BC, we are home to more than 150,000 residents. Ourdiverse municipality is a great place to work as it continues to grow throughinnovative urban design, inspiring arts, culture and recreation programs, andstate-of-the-art transportation systems. Our brand is built on managing ourresources in a responsible and sustainable manner, while supporting a vibrant,growing regional urban centre.Weenvision a bright future in Coquitlam that we hope includes you!

About You / What We Are Looking For

The City of Coquitlam is seeking an experienced,analytical and results-oriented professional to join our Planning &Development Department as a Business Process and Improvement Lead. Thisposition plays a key role in advancing business improvements, strengtheningperformance measurement and supporting evidence-based decision-making across acomplex and evolving municipal service environment.

As a senior member of the Business &Innovation Division, you will provide senior analytical leadership, staffsupervision and operational coordination for the Business Improvement Team(BIT). Working collaboratively with departmental leadership, operational teamsand corporate partners, you will identify opportunities, streamline processesand implement practical, sustainable improvements.

The ideal candidate combines strong businessanalysis and project management skills with the ability to independently leadcomplex initiatives from initial assessment through implementation andevaluation. You are comfortable navigating competing priorities, translatingoperational challenges into actionable recommendations, and deliveringhigh-quality work within established timelines.

Key responsibilities include:

• Leadcross-divisional business process reviews and improvement initiatives,identifying opportunities to improve efficiency, service delivery,consistency and accountability.
• Conductoperational reviews, needs assessments and options analysis; documentcurrent and future processes; and develop practical recommendations andbusiness cases for management.
• Lead andcoordinate business improvement and modernization initiatives, includingdeveloping work plans, defining deliverables, establishing timelines,identifying resource requirements and evaluating outcomes.
• Superviseassigned Business Improvement Team staff, including establishingpriorities, assigning and reviewing work, monitoring deliverables andquality, providing coaching and feedback, evaluating performance andsupporting employee development.
• Strengthendepartmental business intelligence and performance reporting by developingconsistent performance measures and data definitions, validating dataquality, analyzing trends and recommending service improvements.
• Support thedevelopment and refinement of forecasting methodologies and operationalanalytics to inform departmental planning and resource allocation.
• Collaboratewith departmental divisions, ICT and other corporate partners to definebusiness requirements and coordinate system improvements, testing,documentation, training and implementation.
• Supportorganizational change by engaging stakeholders, assessing operationalimpacts and helping teams adopt and sustain new processes and practices.
• Prepareclear, concise reports, presentations, business cases and recommendationsfor departmental leadership and other stakeholders.

MinimumQualifications

The successful candidatewill possess:

• A bachelor's degree in BusinessAdministration, Public Administration, Business Analytics, Planning,Economics, Information Systems, Commerce or a related discipline, or anequivalent combination of education, training and experience.
• A minimum of five years ofprogressively responsible experience in business analysis and businessprocess improvement, including independently leading complex initiativesinvolving multiple business areas.
• A minimum of two years of direct staffsupervisory experience, including assigning and reviewing work,establishing priorities, coaching employees, evaluating performance andsupporting employee development.
• Thorough knowledge of the principles,methodologies, tools and standards applicable to business analysis,business process improvement, project management, change management andperformance measurement.
• Considerable knowledge of continuousimprovement methodologies and quality improvement tools, including Lean orSix Sigma, and their application to organizational processes and servicedelivery.
• Considerable knowledge of municipalprocesses, procedures, bylaws, policies and departmental objectivesrelevant to the work.
• Considerable knowledge of businessintelligence, performance indicator development, operational riskassessment, forecasting and trend analysis to support planning andevidence-based decision-making.
• Considerable knowledge of softwareapplications and enterprise business systems used to support businessprocesses, reporting and operational improvements.
• Demonstrated ability to independentlyplan, prioritize and deliver complex business improvement initiatives,establish realistic timelines, manage competing priorities and ensure thequality and timely completion of deliverables.
• Demonstrated ability to criticallyanalyze complex business problems, assess options and develop practical,evidence-based recommendations.
• Demonstrated ability to superviseprofessional staff engaged in business analysis and improvementinitiatives, provide clear direction and maintain accountability for workquality and results.
• Demonstrated ability to lead andimplement organizational change through collaboration, consultation andeffective stakeholder engagement.
• Ability to establish and maintaineffective working relationships with internal and external stakeholders,exercising tact, discretion and sound judgment.
• Excellent oral and writtencommunication skills, including the ability to translate complex technicaland operational information into clear, concise and actionablerecommendations.
• A valid Class 5 BC Driver’s Licence.

Preferred Qualifications

• Experienceworking in a municipal government or similarly complex public-sectorenvironment.
• Formaltraining or certification in business analysis, Lean or Six Sigma, projectmanagement, change management or continuous improvement.
• Experiencesupporting organizational modernization, service delivery improvements andoperational forecasting.
• Experienceleading multidisciplinary project teams and working with senior managementon complex operational initiatives.

What We Offer:

T his CUPE position has an hourly rate range of $58.31 - $69.06 (2026rates). The rate of pay is based on a variety of factors includingqualifications, knowledge, experience and skills.

You will have the chance to join a rapidly growing and diverse teamdedicated to supporting the local community, and be able to engage in varietyof learning and development opportunities. Additionally, there is anopportunity to participate in an earned day off/flex day program. This positionis based in Coquitlam with some flexible, hybrid work options available. TheCity offers an attractive vacation and extended benefits package, including theability to contribute to the Municipal Pension Plan.

Accessibility / Equal Opportunity Employer

The City of Coquitlamis proud to be an Equal Opportunity Employer working towards enhancingequitable practices in our recruitment and retention processes. As anorganization we are committed to creating an inclusive work environment tosupport our growing and diverse work force. To learn more about what equity,diversity, and inclusion means, and the City’s efforts in support of theseprinciples, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you requireadditional assistance or an accommodation, please contact our team forconfidential support. Staff can also provide in-person support if required.

Applicants underconsideration may be required to undergo and submit an acceptable policeinformation check.

We thank allapplicants for their interest; however, only those selected for an interviewwill be contacted.