Health and Wellness Advisor

City of Kelowna; Kelowna; Sur place; CAD 90 000 - 105 000; Plein temps

Avantages offerts par ce poste

Benefits package

Earned day off program

Pension plan

Employer-paid benefits

Résumé du poste

The City of Kelowna is seeking a Health and Wellness Advisor to support disability management, workplace accommodations, and return-to-work planning for assigned client groups. This role ensures compliance with policies, legislation, and collective agreements while mitigating organizational risk.

As a trusted advisor, you will manage STD/LTD, sick leave, and WorkSafeBC claims, coordinating with carriers and providers to promote timely, safe, and sustainable outcomes.

Qualifications

• Post-secondary degree in HR or related field.
• Professional designation such as CRTWC, CPHR or CDMP is an asset.
• Experience in disability management and collective agreement application.
• Knowledge of WorkSafeBC and OH&S legislation.

Responsabilités

• Lead disability management and return-to-work initiatives.
• Coordinate WorkSafeBC claims and benefit processes.
• Provide guidance on accommodations and wellness programs.
• Support HR policies and department initiatives.

Connaissances

Administrative skills

Analytical skills

Advisory skills

Communication

Conflict resolution

Formation

Post-secondary HR-related degree

Outils

HRIS software

Description du poste

If Term position, enter length of Term in months

If Term position, enter length of Term in months n/a

Position Groups

Position Groups Management and Exempt

Division

Division People & Protective Services (DV139)

Department

Department Corporate HR Department (DP140)

Department Name

Department Name Human Resources

Branch

Branch Health & Wellness (BR249)

Organizational Information

Purpose of your Position - Non Union

Are you passionate about supporting employees and leaders through disability management, workplace accommodations, and return-to-work planning? Join the City of Kelowna as a Health and Wellness Advisor. If you are a collaborative problem solverwho thrives on making a meaningful impact, this is your opportunity to help create a healthy, productive, and supportive workplace where people can do their best work every day.
The Health and Wellness Advisor is a trusted advisor for assigned client groups providing operational guidance on disability management, workplace accommodations, and wellness initiatives. The role supports both self-insured and fully insured programs, including short-term sick leave, long-term disability, and WorkSafeBC claims, with a focus on facilitating timely, safe, and sustainable return-to-work outcomes.

Using expert judgment and risk-based decision making, the Advisor ensures compliance with City policies, collective agreements, and all relevant legislation while actively mitigating organizational risk. The role contributes to a positive and productive work environment through direct service delivery and participation on committees. Effective administration of health leave and wellness programs helps reduce absenteeism and presenteeism, enhances job satisfaction, and supports stronger employee retention.

Classification Summary - Union

Duties - Union

Results and Activities - Non union

Disability Management ( STD , LTD , Sick Leave) – 45%

• Serves as the primary point of contact for employees and managers, providing guidance and navigation through non-occupational medical absences, including due diligence requirements and best practice communication standards.
• Reviews, evaluates, and administers disability and sick leave applications, advises employees and leaders on disability processes, timecard coding, and program requirements, and liaises with disability carriers and benefit providers
• Actively monitors and manages claim progression, maintaining regular communication with employees and benefit providers throughout the duration of the claim to support timely and sustainable outcomes.
• Consults with external agencies as required to interpret policy and contractual provisions, ensuring timely service delivery, accurate billing, and adherence to applicable agreements and legislative requirements.

WorkSafeBC Claims Management- 25%

• Supports the City interests in the management of all WorkSafeBC claims, including initial reporting, assessment of claim acceptability, recommendations to protest or pursue review, and support/coordination of appeals to the Worker’s Compensation Appeal Tribunal ( WCAT ), and pursuit of relief of costs in accordance with legislative and policy requirements.
• Provide diligent, informed support to injured workers by advising on the WorkSafeBC process, employee rights and obligations, required actions, and available supports to promote recovery and overall well-being.
• Effectively liaises with employees, supervisors, WorkSafeBC representatives, and healthcare providers to coordinate injury management and facilitate stay-at-work and timely return-to-work opportunities.
• Serves as a key resource in advising on legislative obligations, and best practices, providing guidance to leaders and stakeholders to support compliance and effective claim outcomes.

Medical Accommodations and Stay-at-work/Return-to-Work – 15%

• Identifies and coordinates accommodation and return-to-work opportunities for employees experiencing medical absences, supporting meaningful, productive, and safe reintegration into the workplace.
• Provide advice to employees, managers, and HR partners on accommodation policies, procedures, and application processes, ensuring consistency with legislative and organizational requirements
• Conducts research related to human rights, relevant case law, and best practices; compiles and prepares documentation and case materials for review by the Manager.
• Maintains accurate records, statistics, and case documentation, and follows up with employees and managers to support timely implementation and ongoing monitoring of accommodation outcomes.
• Reviews, validates, and approves benefit payments related to short-term disability and WorkSafeBC claims, ensuring accuracy of rate calculations, entitlement periods, and payment alignment.
• Identifies and investigates discrepancies in benefit payments and works collaboratively with Payroll to reconcile accounts
• Calculates transitional work credits, communicates and applies to employee’s personal leave bank
• Communicates with employees and benefit providers regarding reconciliation activities, adjustments and outcomes, ensuring transparency and resolution.

HR department initiatives and projects (5%)

• Leads or participates on teams/committees
• Maintains content for orientation programs related to disability management, return-to-work and wellness
• Presents policies and procedures to departments to enhance awareness and understanding.
• Contributes to the continuous improvement of HR policies, procedures and related resources

Knowledge - Non Union

• Post-secondary degree in Human Resources, Disability Management, Business Administration, Safety, Health Sciences, or a related field, or an equivalent combination of education and experience.
• Working knowledge of WorkSafeBC, Human Rights and Occupational Health & Safety legislation and related provisions.
• Demonstrated experience in disability management and collective agreement application.
• Professional designation such as CRTWC , CPHR or CDMP is considered an asset.

Skills & Abilities - Non Union

• Strong administrative, analytical, investigative, documentation, and advisory skills with the ability to apply sound professional judgment in complex and sensitive cases.
• Demonstrated ability to manage high volume caseloads while collaborating effectively with multiple internal and external stakeholders.
• Skilled in facilitating return to work and stay at work meetings, delivering orientation, and presenting complex information in a clear, professional, and accessible manner.
• Exceptional communication, conflict resolution, and relationship building abilities, including the capacity to navigate emotionally charged situations with tact, discretion, and empathy

Responsibility/Accountability, Technical Expertise, Service Excellence, Problem Solving and Analytical Thinking, Conflict Resolution, Communication Excellence, Team Building, Innovation, Sound Judgment and Decision Making.

Posting Text

Physical Demands

Special Instructions to Applicant

Additional Hiring Information

The annual salary for this position ranges from $89,600 to $104,500, depending on qualifications and experience. Most candidates can expect to start in the lower to mid-range of this scale, with opportunities for salary growth based on performance and tenure. We offer progressive employment practices and a great work environment. This is an exempt position that offers a competitive salary, employer-paid comprehensive benefits package, an earned day off program, paid vacation and one of Canada’s top pension plans.

The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

Pay Rate

Pay Rate $89,600 to $104,500 annually

Posting Date

Posting Date 10/16/2026

Closing Date

Closing Date 11/01/2026

Days of Work

Days of Work Monday to Friday

Standard Hours per Day 7

Hours of Work

8 am to 4 pm

Work Location

Work Location CITY HALL

Specify Work Location

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Education / Certificates

Optional Documents

• References
• Other Document 1
• Other Document 2
• Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• What is the highest level of education that you have completed related to this position?
  • High school graduation
  • Some related post-secondary courses
  • Post-secondary certificate (1 year full time studies)
  • Diploma (2 years full time studies)
  • Bachelor's degree
  • Master's degree or other higher level post-graduate program
  • Other
• How many years of experience do you have in managing the administration of medical absences, disability and third party liability claims, and WorkSafe?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• How many years of experience do you have administering disability management programs?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• Do you have human resources experience working in a unionized environment?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• How many years of experience do you have in HRIS Information software (payroll, benefits administration, pension plans, WorkSafe, etc.)?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years