Claims Processor (Bilingual)

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Winnipeg; On-site; CAD 35,000 - 47,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off & Volunteer Day

Financial Security (Pension)

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life in Winnipeg, MB is seeking a bilingual Claims Processor for the Life Claims team. You will manage submissions, inquiries, and correspondence to ensure timely processing for analysts and adjusters.

You will serve clients in English and French, handle calls and inquiries, and maintain accurate records while meeting critical deadlines in a collaborative office environment. Base salary ranges CAD 34,900–47,200 annually with additional rewards; Canada Life offers development opportunities

Qualifications

• Bilingual French and English required to serve clients.
• Experience with claims processing and office software.
• Strong attention to deadlines and accuracy.

Responsibilities

• Index all claim documents through our electronic claim system (LES) into new and existing claims.
• Set up new claims for adjusters to assess and pay.
• Follow up for missing information and issue funeral advances as required.
• Responsible for external phone calls.
• Handle incoming and outgoing mail including investigation and redirection as necessary.
• Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed.
• Pick up cheques and tax forms from lock box. Coordinate special handling for payments in excess of $500,000.
• File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records.
• Handle in office tasks such as scanning, photocopying, mailing letters.
• Other duties as assigned.

Skills

Communication

Customer Service

Attention to detail

Teamwork

Managing change

Technical skills

Bilingualism (French/English)

Tools

Windows

FileNet Life System

Access Database Life Claims Tracking

Excel

Word

Mainframe PAS/EAS/LCW/Prolific

Job description

Select how often (in days) to receive an alert:

We are looking for a bilingual Claims Processor to join us in our Winnipeg Office.

The Claims Processors (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner to ensure ample time for the adjusters to assess the claims. A backlog in this unit adversely affects theability of Group Life Benefits to meet its service targets.

The Claims Processors are the first point of contact in the department, managing our general inbox with claim submissions and inquiries, as well as our toll-free line. Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible. Advance payments are mailed within 24 hours of receipt of the request.

What you’ll do

• Index all claim documents through our electronic claim system (LES) into new and existing claims;
• Set up new claims for adjusters to assess and pay;
• Follow up for missing information and issue funeral advances as required;
• Responsible for external phone calls;
• Handle incoming and outgoing mail including investigation and redirection as necessary;
• Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed;
• Pick up cheques and tax forms from lock box. Coordinate special handling for payments in excess of $500,000;
• File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records;
• Handle in office tasks such as scanning, photocopying, mailing letters;
• Other duties as assigned.

What you bring

• Communication: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired;
• Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
• Attention to detail: Demonstrates a high level of accuracy and thoroughness in all aspects of work. Carefully reviews information, identifies errors or inconsistencies, and ensures tasks are completed correctly the first time. Maintains organized records, follows processes precisely, and consistently delivers high-quality results while meeting deadlines and metrics.
• Teamwork: Works well independently within a team environment. Shares information and fosters cooperation and builds relationships within the team;
• Managing change: Effectively handles the pressures of deadlines and fluctuating workloads;
• Technical skills: Proficient in the use of the technical tools required to complete all tasks:
  • Windows;
  • FileNet (Life Electronic System)
  • Access Database (Life Claims Tracking);
  • Excel;
  • Word;
  • Mainframe applications PAS/ EAS/ LCW/ Prolific.
• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

The base salary for this position is between $34,900- $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: Winnipeg, MB, CA