Disability Case Manager - Hybrid

Cowan Insurance Group; Cambridge; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Cowan Insurance Group seeks a Disability Case Manager responsible for managing short-term disability claims. The ideal candidate will possess a health sciences background and experience in claims management, ensuring efficient and compassionate service to clients while collaborating with other professionals. The role involves developing return-to-work strategies and requires strong communication and organizational skills.

Benefits

Comprehensive benefits plan from day one

Company-matched Retirement Savings Plan

Company-paid training and development courses

Community involvement opportunities

Hybrid work environment

Qualifications

• Minimum of 3 years in short/long term disability claims management.
• Experience with Worker Compensation claims preferred.
• Professional communication skills in English; French is an asset.

Responsibilities

• Manage short-term disability and accommodation claims proactively.
• Develop case management plans for employee recovery and return to work.
• Ensure accurate documentation and maintain regular communication with clients.

Skills

Attention to detail

Decision making

Analytical skills

Problem-solving

Customer service

Organizational skills

Education

Post-secondary diploma or degree in health or behavioral sciences

Tools

Word

Excel

Job description

Cowan Insurance Group is looking for a Disability Case Manager to join our team! Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability and accommodation claims. They are also responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program, COLO. We approach disability management with a holistic view and our success comes from our strong collaborative and functional approach to case management.

What you will do :

• Review of medical, functional / cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policies
• Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work
• Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders
• Maintains regular professional contact with clients in regard to employee claim status
• Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace
• Respond to inquiries from claimants, employers, physicians, lawyers,and internal business partners
• Ensure all case managements notes and records are accurately documented and maintained
• Work collaboratively and communicate clearly and professionally with co-workers.
• Active participation in Return to Health team meetings
• Participate in case conference calls or meetings with clients upon request – some travel may be required
• Provide education and support to employers on disability management best practices and AODA requirements.
• Co-ordinate Medical Consultant discussions and referrals for file reviews, as required
• Professionally resolve employee or client complaint / concerns and service issues
• Attend occasional client meetings, that may include travel

What you will bring :

• Post-secondary diploma or degree in an area of health or behavioral sciences
• Minimum of 3 years short / long term disability claims management
• Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset
• Proficient keyboarding and computer skills, including Word and Excel
• Strong attention to detail and sound judgment, ethics and integrity
• Highly driven and self-motivated
• Strong customer service and caring attitude
• Exceptional decision making, analytical and problem-solving skills
• Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results
• Demonstrated ability to tackle contentious situations and negotiate positive results
• Proven ability to work collaboratively in a team environment
• Superior written and oral communication skills including professional business writing in English; French language is an asset

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to :

• deliver insurance and risk management solutions to businesses, organizations and individuals
• advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to : race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.