Disability Claims Administrator

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 43,000 - 59,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life is seeking a Disability Claims Administrator for our Central Toronto Office. The role focuses on calculating and issuing short and long-term disability payments, setting up new claims, and assessing related disability components.

You will perform complex calculations, verify coverage, and communicate results to customers. A strong financial background, excellent math and organizational skills, and reliability clearance are essential.

Qualifications

• Post-secondary education with a strong financial background or equivalent related experience.
• Excellent mathematical and analytical skills.
• Demonstrated organizational and time management skills.
• Excellent oral and written communication skills.
• Team player with demonstrated customer service skills.
• Proficient in using Microsoft Outlook, Word and Excel and aptitude for learning additional software.
• Reliability Status security clearance required before access to sensitive information.

Responsibilities

• Calculate and issue short and long-term disability benefit payments as directed by the Case Manager.
• Perform complex benefit calculations including inflation protection and cost of living increases.
• Explain benefit calculations and payments to customers by phone or writing.
• Verify coverage for new claims and complete initial benefit calculations and related entries.
• For Quick Pay short term disability, calculate and issue payments.
• For long-term disability, assess medical updates and follow up as required.
• Complete annual inflation protection and related calculations.

Skills

Financial background

Mathematical skills

Organizational skills

Communication skills

Team player

Microsoft Office

Flexibility

Education

Post-secondary education with financial background

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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We are looking for a Disability Claims Administrator in our Central Toronto Office.

The Disability Claims Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. The Disability Claims Administrator completes the set-up of new claims on payment and management systems and assesses Quick Pay short term disability and Maintenance long term disability claims in accordance with contractual and corporate policy.

What you'll do:

• At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments.
• Perform complex benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations for open claims in accordance with contractual provisions.
• Perform overpayment calculations and follow up for repayment.
• Explain benefit calculations and payments to customers over the phone or in writing.
• For new claims, verify coverage and complete the claim set up including the initial benefit calculation, the waiver and reserve calculations, the diaries and the file.
• For Quick Pay short term disability claims, calculate and issue payments.
• For maintenance of long-term disability claims, request and assess medical updates and follow up as required.
• Complete annual inflation protection and benefit calculations if applicable.
• Other duties as required including data verification and other resolving system discrepancies.

What you'll bring:

• Post-secondary education with a strong financial background or equivalent related experience;
• Excellent mathematical and analytical skills;
• Demonstrated organizational and time management skills;
• Excellent oral and written communication skills;
• Team player with demonstrated customer service skills;
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
• Ability to remain flexible, work as part of a team as well as independently.
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access toProtected Binformation, assets or work sites as outlined by theGovernment of Canadawebsite.

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The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Location: Toronto, ON, CA

Date: Aug 5, 2026