Disability Benefit Calculation Analyst

Company 1 - The Manufacturers Life Insurance Company; Canada; Remote; CAD 39,000 - 65,000; Full time

Job summary

Manulife/John Hancock is seeking a self-motivated Bilingual Calculation Analyst for the National Life, Disability & Wellness Team in Canada. You’ll calculate and code offsets to STD/LTD benefits, explain overpayments clearly, and negotiate repayment plans with plan members.

You will also handle recoveries in Navigator, interpret group contracts, and communicate effectively in English and French. A strong math background and MS Office proficiency are required, with Navigator experience a plus.

Qualifications

• Strong customer service focus and empathetic communication.
• Experience in disability benefit calculations.
• Strong mathematical skills.
• Proficiency in MS Office (Outlook, Excel, Word).
• Ability to read and interpret group insurance contracts.
• Exceptional oral and written communication.
• Willingness to learn and adapt.
• Open to change and continuous improvement.
• Bilingual English/French is an asset; bilingualism may be required in Quebec.
• Experience with Navigator is an asset.

Responsibilities

• Calculate and code offsets and STD/LTD benefits in Navigator.
• Inform plan members of overpayments with clear explanations.
• Follow up for reimbursement and negotiate repayment plans.
• Proceed with claim recoveries in Navigator.

Skills

Customer service

Disability calculations

Mathematical skills

Navigator experience

MS Office

Contract interpretation

Communication skills

Learning agility

Change adaptation

Bilingual English/French

Tools

Navigator

Job description

The National Life, Disability & Wellness Team is looking for a self‑motivated Bilingual Calculation Analyst, who thrives on delivering value, is customer‑obsessed, and excited to work with a small yet dynamic team. You will have good understanding of group disability contract language, and the impact various sources of income have on disability benefits.

Responsibilities

• Calculate and code offsets and the adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefit in internal system (Navigator).
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Follow‑up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
• Proceed with claim recoveries in Navigator.

Qualifications

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
• Experience in disability benefit calculations.
• Strong mathematical skills.
• Proficiency in MS Office suite (e.g. Outlook, Excel, Word).
• Able to read and interpret group insurance contracts and apply their provisions.
• Exceptional communication skills, both oral and written.
• A capacity for constant learning from both success and failure.
• Open to change and continuous improvement.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience with Navigator is an asset.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $39 225,00 CAD - $65 375,00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026