Bilingual Disability Specialist, STD Training & Development

Company 1 - The Manufacturers Life Insurance Company; Canada; Remote; CAD 59,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health support

Vision care

Disability/Life insurance

Job summary

Manulife/John Hancock is seeking a Training Specialist to design and deliver disability management training across a national remote team. The role emphasizes health recovery, return to work, and program development with strong adult learning practices.

You will work closely with the Associate Manager of Training and Development on the National Best Practices team, coordinating across time zones and audiences. Bilingual English/French is required to support diverse clients and jurisdictions.

Qualifications

• Disability Case Management across all benefits lines is an asset; STD or LTD is required.
• Fully bilingual in French and English to support clients from various jurisdictions outside of Quebec.
• Strong listening skills, customer focus, and accountability with continuous improvement mindset.
• Knowledge of agile and change management methods.
• Experience in remote training and adult learning.
• Ability to document and communicate complex ideas clearly.

Responsibilities

• Plan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zones.
• Create/maintain training curriculum and materials.
• Develop/support online recorded and eLearning modules.
• Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies.
• Provide feedback to learners and leaders.
• Track and report training data.
• Serve as subject matter expert in adult learning theories and practices.
• Coaching and RTIW duties as needed.
• Identify training risks and collaborate on mitigation.

Skills

Disability Case Management

Bilingual French/English

Customer-focused

Analytical

Change management

Remote training

Job description

We’re looking for a Training Specialist who will make a difference to our customers through superior training development and delivery. The ideal candidate will have disability case management experience with a focus on health recovery, support and return to work. You’ll also possess a strong background in training delivery with experience in program design and development. You’ll be joining a dispersed national team of dedicated disability management trainers. This role reports directly to the Associate Manager of Training and Development on the National Best Practices team.

Key Accountabilities

• Plan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zones
• Create/maintain training curriculum and materials
• Develop/support development of on-line recorded and eLearning modules
• Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies
• Provide feedback to learners and leaders
• Track and report training data
• A subject matter expert in adult learning theories and practices
• Participate in team/department project work
• Assist with coaching and RTIW duties as needed
• Identify training risks and collaborate to initiate risk mitigation process
• Plan, monitor and evaluate training success through multiple levels of training evaluations
• Facilitate learning through various strategies and methods
• Research and implement leading-edge training and development practices
• Document processes and procedures on Manusource

Qualifications

• Disability Case Management experience across all benefits lines an asset, STD or LTD is required.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Customer focused with very strong listening skills
• Accountable and seeks win-win solutions
• Highly organized and analytical
• Always focused on continuous improvement
• Embraces and can influence change
• Fosters and maintains collaborative working relationships
• Superior influence, negotiation, and relationship management skills
• Knowledge of agile and change management methods
• Proficient and flexible in balancing multiple changing priorities in a demanding, deadline driven environment.
• Creative, innovative with strong technical aptitude
• Strong coaching and mentoring abilities
• Knowledge and experience in remote training
• Able to document and communicate complex ideas in a simplified way
• Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management
• Well-developed knowledge of the disability industry
• Analytical, research, problem solving and decision-making skills
• Knowledge in Adult Learning theories and practices

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• holidays
• vacation
• personal
• sick days
• statutory leaves of absence
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• incentive programs and earn incentive compensation tied to business and individual performance

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026