Bilingual Disability Administrator

Manulife/John Hancock; Quebec; Hybrid; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Pension plan and employee assistance

Flexible work arrangements

Job summary

Manulife/John Hancock is hiring a Bilingual Disability Administrator to support the National Group Life & Disability team. The role emphasizes privacy, claims support, and efficient administration for internal and external stakeholders.

You will handle inquiries, process follow-ups, and coordinate vendor payments while using MS Office and Adobe tools. Fluency in English and French is essential, especially for Quebec clients and cross-province support.

Qualifications

• Post-secondary education is required.
• Bilingual English/French is required to support clients across Canada.
• Experience in administrative or customer service roles is preferred (insurance or banking).
• Proficiency with Microsoft Office Suite and Adobe applications.
• Strong attention to detail and accuracy; able to manage multiple tasks.

Responsibilities

• Process access and file copy requests with proper consents.
• Review and redact third-party information to ensure privacy compliance.
• Manage inquiries via multiple shared inboxes.
• Complete claim-related follow-ups and administrative tasks.
• Process vendor invoice payments accurately.
• Enter data and maintain claims management systems.
• Prepare and mail correspondence to claimants and stakeholders while maintaining privacy.
• Coordinate Medical Consultant calls and onboarding activities.

Skills

Bilingual English/French

Attention to detail

Organized

Customer service

Microsoft Word

Microsoft Excel

Adobe applications

Education

Post-secondary education (college diploma or university degree)

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat/Adobe applications

Job description

Are you highly organized, detail-oriented, and passionate about delivering exceptional service? We are looking for a Bilingual Disability Administrator to join our National Group Life & Disability team. In this role, you will provide essential administrative support to a diverse group of internal and external stakeholders, helping ensure the smooth and efficient delivery of disability and life insurance services. You'll play a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience. This is an excellent opportunity for a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.

Position Responsibilities

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
• Manage and respond to inquiries received through multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Qualifications

• Post-secondary education (college diploma or university degree).
• Bilingualism (English and French) is required.
• If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience in administrative or customer service (insurance or banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $41 400,00 CAD - $69 000,00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026