Director, Technical Solutions

Canada Life Group; London; On-site; CAD 128,000 - 178,000; Full time

Benefits offered by this job

Career development program

Health & dental benefits

Volunteer day

Pension plan

Employee recognition

Job summary

Canada Life, based in London, Ontario, seeks a Director of Technical Solutions to lead end-to-end delivery of Workplace Benefits initiatives, shaping solutions with measurable customer impact. You’ll align teams across architecture, engineering, security and operations, driving secure, scalable outcomes and modernization including AI-enabled capabilities.

You will guide trade-offs, manage risks, and build a high-performing, inclusive culture while partnering with business, PMO, and vendors to

Qualifications

• Post-secondary degree or diploma in business, computer science or related field, or equivalent experience.
• Six or more years of progressive engineering or technology leadership experience.
• Demonstrated success delivering complex, regulated, multi-system initiatives and leading teams through change.
• Strong business and systems thinking with ability to connect technical decisions to outcomes.
• Experience with automated testing, deployment automation and secure software delivery.
• Outcome-driven, pragmatic with bias for action.
• Clear, influential communication and collaboration across business, technology and vendors.
• Experience coaching technical practitioners and building inclusive teams.
• Growth mindset: seek feedback, learn quickly, adapt priorities.

Responsibilities

• Own the technical roadmap and end-to-end delivery of complex initiatives from discovery to operations.
• Translate objectives into secure, scalable solutions to improve outcomes and enable growth.
• Lead cross-functional teams across architecture, engineering, integration, security and operations.
• Communicate trade-offs across scope, cost, risk, quality and timelines.
• Identify and mitigate technical, security, performance, compliance, and operational risks.
• Ensure readiness for launch and ongoing operations, including testing and lifecycle planning.

Skills

Engineering leadership

Systems thinking

Modern engineering practices

Automated testing

Deployment automation

Secure software delivery

Communication

Coaching technical practitioners

Growth mindset

Education

Post-secondary degree or diploma in business or computer science or related field

Job description

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At Canada Life, we put customers at the centre of everything we do. We are looking for a collaborative, curious leader who turns complex challenges into secure, scalable solutions and helps teams learn, adapt and deliver meaningful outcomes. If you are a creative problem solver who values continuous learning, inclusive teamwork and measurable customer impact, we want to hear from you.

The Director, Technical Solutions leads the end-to-end technical delivery of mission-critical Workplace Benefits initiatives—from discovery and solution design through launch and transition to operations. This role translates business strategy into secure, scalable solutions that improve customer outcomes, enable growth and advance modernization, including AI-enabled capabilities. You will align cross-functional teams, make clear technical trade-offs and create the conditions for predictable, high-quality delivery.

What you will do

• Own the technical roadmap and end-to-end delivery of complex initiatives, from discovery and architecture through implementation and transition to operations.
• Translate business objectives into secure, scalable solutions that improve customer outcomes, enable growth and reduce friction.
• Lead cross-functional teams across architecture, engineering, integration, security and operations, providing clear direction and accountability.
• Make and communicate informed trade-offs across scope, cost, risk, quality and delivery timelines.
• Identify and mitigate technical, security, performance, compliance and operational risks.
• Ensure solutions are ready for launch and ongoing operation, including testing, support, warranty, security and lifecycle planning.
• Ensure delivery aligns with approved architecture patterns, engineering standards, security controls and regulatory requirements.
• Partner with business, PMO, architecture, security, risk, operations and vendors to develop estimates, manage dependencies and enable predictable delivery.
• Advance automation, AI-enabled delivery and engineering practices that improve speed, quality, reliability and maintainability.
• Manage people and financial resources responsibly while building trusted relationships across internal and external partners.
• Build an inclusive, accountable and high-performing culture through coaching, continuous learning, experimentation and a progress-over-perfection mindset.

What will you bring

• A post-secondary degree or diploma in business, computer science or a related field—or an equivalent combination of education and experience.
• Six or more years of progressive engineering or technology leadership experience.
• Demonstrated success delivering complex, regulated, multi-system initiatives and leading teams through change.
• Strong business and systems thinking, with the ability to connect technical decisions to customer and business outcomes.
• Working knowledge of modern engineering practices, including automated testing, deployment automation and secure software delivery.
• Outcome-driven and pragmatic with a bias for action, balancing speed, risk, quality and long-term sustainability.
• Clear, influential communication and a track record of building collaborative relationships across business, technology and vendor partners.
• Experience coaching technical practitioners and building accountable, inclusive teams.
• A growth mindset: you seek feedback, learn quickly and adapt your approach as priorities evolve.

What will set you apart

• Experience leading teams through successful modernization initiatives.
• Practical experience using AI to improve customer, business or delivery outcomes.
• Knowledge of mainframe technologies, financial services or the Canadian health insurance industry.
• A leadership style that combines approachability, curiosity, accountability and thoughtful innovation.

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The base salary for this position is between $128,200 - $178,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: London, ON, CA Toronto, ON, CA Winnipeg, MB, CA

Date: Oct 2, 2026