Senior Technical Lead

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Winnipeg; Hybrid; CAD 110,000 - 135,000; Full time

Job summary

Canada Life is seeking a Senior Technical Lead to own the vision and execution of a broad portfolio across technology platforms. The role partners with Business/IS leaders to evolve, optimise and stabilise solutions while driving continuous improvement and growth.

You will build a high-performing team, ensure service standards, and align roadmaps with business objectives. A strong leader with Agile/DevOps experience is essential, and the base salary ranges from CAD 110,000 to CAD 135,000

Qualifications

• Degree or diploma in business or computer science or equivalent experience.
• 6–9 years of industry-related experience supporting technology platforms and delivering projects/products.
• Agile leadership experience in a technology environment.
• Change leader with experience in driving a high-performance culture.
• Excellent leadership, hiring, coaching and engagement skills.
• Ability to navigate ambiguity and adapt approaches.

Responsibilities

• Build and maintain senior-level relationships with leaders across the organization to influence technology directions.
• Collaborate with business unit leaders to respond to customer inquiries about capabilities and services.
• Lead a team and manage a portfolio with multiple products in a technology environment.
• Provide direction on goals, roles, accountability, and decision rights.
• Ensure high performance in application support, production and maintenance.

Skills

Senior leadership

Relationship building

Agile Leadership

Strategic thinking

Communication skills

Education

Post-secondary degree/diploma in business or computer science

Tools

ServiceNow

ITIL Certification

Job description

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The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for CanadaLife’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team thatsupports continuous improvement and growth initiatives.

What you will do:

Customer Relationship Management

• Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
• Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
• Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization
• You will lead a team and manage a complex portfolio with multiple products in a technology environment for either the Individual / Advisory Network or Group Customer technology groups
• Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
• Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Delivery, Adoption, Operations & Support

• Consult with architects and business leaders on the best strategyand options to meet client and business objectives. Implement, maintain and enhance applications and technology.
• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
• Monitor applications for health and security concerns to evolve the roadmap
• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
• Accountable for maintenance, support, and availability of on premise systems and, 3 rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3 rd party operated application relationships and, 2 nd level support
• Keep current on industry technology direction and best practices
• Contribute to the annual business planning process by providing a financial view of application support

What you will bring:

• Post-secondary degree/diploma in business or computer science or equivalent experience.
• A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department
• Agile Leadership experience in a technology environment
• A Change Leaderwith experience in driving a high performance culture and advocating the culture changes within the business unit.
• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
• Ability to deal with ambiguity and flexibility of approach
• Strong relationship building and influencing skills
• Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
• Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
• Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
• Able to be "hands-on" with support, but also have a strategic / business mindset
• Experience of working with Agile/DevOps methodology is desirable
• Experience with ServiceNow platform and ITIL Certification considered strong assets

The base salary for this position is between $110,000 - $135,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Location: Winnipeg, MB, CA London, ON, CA Regina, SK, CA Toronto, ON, CA