Director, Relationship Management

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

RBC is seeking a Director of Relationship Management to enhance client relationships through strategic insights and superior execution. This role requires 10+ years of relevant experience in relationship management. A proactive consultative approach is essential for growing and maintaining client satisfaction and engagement.

Benefits

Competitive compensation

Comprehensive Total Rewards Program including bonuses and flexible benefits

Excellent career development and progression opportunities

Qualifications

• 10+ years relevant working experience in the asset servicing industry.
• Demonstrated track record in relationship management/sales capacity.
• Excellent interpersonal skills and ability to create trusted relationships.

Responsibilities

• Own the client strategy and overall quality of client engagement.
• Manage client escalations and contractual agreement negotiations.
• Coordinate internal approach ensuring knowledge of all client initiatives.

Skills

Customer Service

Emotional Intelligence

Interpersonal Relationship Management

Decision Making

Teamwork

Time Management

Education

University degree (or equivalent)

Job description

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What is the opportunity?

The Director, Relationship Management will focus on retaining and growing our client relationships, providing strategic insights and thought leadership while working across the collective organization reducing service challenges and anticipating needs through proactive account management. Responsible for building and delivering exceptional client service across the full lifecycle of our clients’ experience with RBC IS. The Director, Relationship Management is responsible for anticipating, understanding, and addressing the clients’ needs. They must also build strong relationships across the various groups that support our clients, including Operations, Product, Legal, Risk, Technology…and other internal teams critical to the end-to-end client lifecycle. With a consultative, solutions-oriented approach; they will be expected to demonstrate leadership, initiative, energy, and superior execution in growing and maintaining their assigned relationships.

Job Summary

Job Description

What is the opportunity?

The Director, Relationship Management will focus on retaining and growing our client relationships, providing strategic insights and thought leadership while working across the collective organization reducing service challenges and anticipating needs through proactive account management. Responsible for building and delivering exceptional client service across the full lifecycle of our clients’ experience with RBC IS. The Director, Relationship Management is responsible for anticipating, understanding, and addressing the clients’ needs. They must also build strong relationships across the various groups that support our clients, including Operations, Product, Legal, Risk, Technology…and other internal teams critical to the end-to-end client lifecycle. With a consultative, solutions-oriented approach; they will be expected to demonstrate leadership, initiative, energy, and superior execution in growing and maintaining their assigned relationships.

What will you do?

• Ensure deep connectivity at client’s executive, management and operational levels in order to fully understand client requirements and strategic direction
• Own the client strategy, and overall quality of engagement with client
• Fully understand complete IS product scope and value proposition
• Lead annual Strategic Relationship process coordinating executive team members from both organizations to review clients’ strategic plans and our response
• Coordinate internal approach ensuring full knowledge of all client initiatives and issues
• Work closely with Operations, Client Management, Product and other key support teams ensuring client’s expectations are fully understood and met
• Provide client feedback regarding product functionality and future trends to business heads
• Manage client escalations
• Manage all contractual agreement negotiations
• Constantly explore and develop upsell and cross sell opportunities
  
  

What do you need to succeed?

Must-have

• University degree (or equivalent)
• 10+ years relevant working experience in the industry (preferably in the asset servicing industry)
• Demonstrated track record in a relationship management/sales capacity (ideally high complex relationships/targets) in the financial industry
• Excellent interpersonal skills and the ability to create trusted relationships with clients, prospects, and various centers of influence
• Dedicated and results driven; with strong ability to lead, as well as work both independently and as part of a team
• Demonstrated ability to sell to/navigate complex, multi-level organizations
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in RBCIS and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
  
  

Job Skills

Customer Service, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, Product Services, Teamwork, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-03

Application Deadline:

2025-06-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Banking and Financial Services

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