Director, Product Management, Enterprise Loyalty Consulting

Socket.dev; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

Mastercard, a global payments leader, seeks a Director of Product Management for Enterprise Loyalty Consulting to drive growth in Consumer Acquisition & Engagement consulting. You will shape enterprise loyalty strategy, lead cross-functional teams, and deliver measurable outcomes for leading financial institutions worldwide.

Collaborate with Product, Marketing and Sales to craft compelling narratives, align go-to-market plans, and manage a robust product roadmap ensuring sustained client value

Qualifications

• Experience leading loyalty and rewards at an established financial institution.
• Visionary thinking and proven record of owning outcomes.
• Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively.
• Exceptional lateral and longitudinal thinking with deep intellectual curiosity.
• Consultative mindset with the ability to craft customer-tailored narratives.
• Ability to break down and communicate complex ideas in dynamic situations.
• High level of ownership, quantitative acumen, creativity, and entrepreneurship.
• Deep knowledge in financial institutions, payments, and marketing.

Responsibilities

• Strategy: Define the vision and product strategy for Enterprise Loyalty consulting.
• Product innovation: Oversee and evolve a portfolio of solutions for consumer engagement and Enterprise Loyalty for major financial institutions.
• Go-to-market: Align positioning and narratives; work with regional teams to drive adoption and pipeline.
• Client impact: Maintain dialogue with consultants and sales to validate measurable client impact.
• Market insights: Track competitive trends, rewards models, and loyalty innovation.
• Product development: Support business case, pricing, packaging, and roadmap balancing short-term and long-term goals.

Skills

Loyalty leadership

Cross-functional collaboration

Strategic thinking

Stakeholder management

Analytical thinking

Entrepreneurship

Financial institutions knowledge

Payments knowledge

Marketing knowledge

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Enterprise Loyalty ConsultingMastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth. The Consumer Acquisition & Engagement team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.

Mastercard is looking for a Director, Product Management, Enterprise Loyalty to drive growth of global Consumer Acquisition & Engagement (CA&E) consulting. In CA&E, we help clients build stronger and more profitable relationships with their customers through our combination of data, technology platforms, marketing capabilities, and expertise. Consulting plays a critical role in delivering outcomes for our clients through our trusted advisory that additionally draws in the right solutions from CA&E to solve our clients’ needs.

The Director, Product Management, Enterprise Loyalty Consulting will help shape the Enterprise Loyalty consulting vision. You will partner closely across Product, Marketing, Sales, Delivery, regional teams and external partners to build joint solutions, clear product narratives, strengthen go-to-market execution and ensure we deliver measurable value for clients, consumers and Mastercard.

What will you do?

• Strategy: Help define the vision and product strategy for Enterprise Loyalty consulting
• Product innovation: Oversee and evolve a portfolio of solutions that drives consumer engagement strategy and Enterprise Loyalty for many of the world’s leading Financial Institutions.
• Go-to-market: Streamline our overall positioning and narrative to ensure our Enterprise Loyalty solutions are reaching clients effectively. Collaborate with product and sales to develop narratives that resonate in the market, and partner with our regional teams to build adoption and pipeline in local markets.
• Client impact: Maintain a two-way dialogue with our consultants and sales teams to validate that we are delivering measurable client impact through the work we do.
• Market Insights: Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets
• Product development: Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced consulting capabilities. Manage a product roadmap that balances short-term priorities with long-term aspirations.

What do you need to succeed?

• Experience leading loyalty and rewards at an established financial institution
• Visionary thinking and proven record of owning outcomes
• Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively
• Exceptional lateral (across stakeholders) and longitudinal (along different time horizons) thinking coupled with deep intellectual curiosity
• Consultative mindset with the ability to craft compelling, customer-tailored narratives
• Ability to break down and communicate complex ideas in dynamic situations
• High level of ownership, quantitative acumen, creativity, and entrepreneurship
• Deep knowledge in financial institutions, payments, and marketing

The range below reflects the full pay band for this position. The actual pay range for this role will be $150,000 - $200,000.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $150,000 - $234,000 CAD