Director, Product Management, Rewards - Enterprise Loyalty

Mastercard; Toronto; On-site; CAD 150,000 - 234,000; Full time

Job summary

Mastercard’s Loyalty team seeks a Director, Product Management, Enterprise Loyalty to shape the global strategy, define market-ready capabilities, and support commercialization across regions from our Toronto hub.

You will partner across Product, Marketing, Sales, Delivery, Servicing and external partners to craft compelling narratives, enable regional adoption, and drive measurable value for clients, consumers and Mastercard through innovative rewards solutions.

Qualifications

• Experience in loyalty, rewards, customer engagement, digital commerce or adjacent product environments.
• Global product experience across regions, markets, client segments, or operating models.
• Strong product management experience: strategy, roadmap, go-to-market, lifecycle management.
• Translate strategy into practical plans across cross-functional environments.
• Experience launching or rolling out products, or client implementations.
• Strong analytical mindset: data, metrics, business cases for recommendations.
• Comfort working in ambiguity and cross-functional collaboration.
• Strong communication skills to build clear product narratives for stakeholders.
• Ability to influence and build trusted relationships with regional teams and clients.
• Commitment to continuous learning and value delivery for clients, consumers and Mastercard.

Responsibilities

• Contribute to the global product strategy and roadmap for Enterprise Loyalty, focusing on client value, market relevance, and scalable growth.
• Translate client needs, market insights, and priorities into clear product opportunities, roadmap recommendations, and execution plans.
• Support the full product lifecycle from concept and validation through launch, commercialization, growth, and optimization.
• Develop go-to-market plans, product positioning, sales enablement, and launch materials for regional and commercial teams.
• Partner with Consulting, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to align product priorities and support market adoption.
• Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new rewards capabilities.
• Use data, client feedback and performance insights to identify opportunities and strengthen product and revenue outcomes.
• Maintain awareness of competitive trends, loyalty models, partner ecosystems and global market innovation.
• Develop clear product narratives and executive-ready communications to help internal teams understand and support rewards products.
• Contribute to continuous improvement of the rewards operating model and product management discipline across Enterprise Loyalty.

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Product Management, Rewards - Enterprise Loyalty

Overview

Mastercard’s Loyalty team is part of Consumer Acquisition and Engagement (CA & E) and works with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value. The team’s rewards products help clients modernize rewards, expand consumer choice, increase program value, and deliver more seamless loyalty experiences across channels and markets.

The Director, Product Management, Enterprise Loyalty will help shape the global product strategy for Enterprise Loyalty, define how new capabilities come to market, and support commercialization across regions. This role will partner across Product, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to build clear product narratives, strengthen go-to-market execution, and ensure rewards solutions deliver measurable value for clients, consumers, and Mastercard.

Role And Responsibilities

• Contribute to the global product strategy and roadmap for Enterprise Loyalty, with a focus on client value, market relevance, and scalable growth.
• Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommendations, and execution plans.
• Support the full product lifecycle from concept and validation through launch, commercialization, growth, and ongoing optimization.
• Develop go-to-market plans, product positioning, sales enablement, and launch materials that help regional and commercial teams bring rewards solutions to clients.
• Partner with Consulting, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to align product priorities and support successful market adoption.
• Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced rewards capabilities.
• Use data, client feedback, and performance insights to identify opportunities, prioritize improvements, and strengthen product, revenue, and customer experience outcomes.
• Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets.
• Develop clear product narratives and executive-ready communications that help internal teams understand, sell, and support rewards products.
• Contribute to continuous improvement of the rewards operating model, sharing best practices and helping strengthen product management discipline across Enterprise Loyalty.

All About You

• Experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments.
• Global product experience, including working across regions, markets, client segments, or operating models, with an ability to adapt product approaches to local market needs.
• Strong product management experience, including product strategy, roadmap development, go-to-market planning, commercialization support, and product lifecycle management.
• Demonstrated ability to translate strategy into practical plans that can be executed across complex, cross-functional environments.
• Experience supporting or leading product launches, market rollouts, commercialization efforts, or client implementations.
• Strong analytical mindset, with the ability to use data, metrics, and business cases to support recommendations and improve product performance.
• Comfortable operating in ambiguity, structuring problems, and helping teams move from idea to validation to execution.
• Strong communication skills, with the ability to create clear product narratives and engage stakeholders across levels and functions.
• Demonstrated ability to influence and build trusted relationships with regional teams, internal partners, vendors, and clients.
• Commitment to continuous learning, collaboration, and delivering products that create value for clients, consumers, and Mastercard.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $150,000 - $234,000 CAD