Director, Portfolio Operations

Compass Communities; Mississauga; Hybrid; CAD 120,000 - 140,000; Full time

Job summary

Compass Communities in Mississauga (with a Kelowna site) seeks a Director of Operations to lead a portfolio of residential communities, drive performance, service levels and financial results.

Reporting to the Chief Operating Officer, you will manage Regional Managers, translate corporate priorities into regional operating plans, and ensure communities are operated safely, efficiently and consistently while delivering an exceptional homeowner experience.

Qualifications

• Proven leadership of multiple teams and portfolios.
• Strong financial oversight and budgeting experience.
• Customer service focus with stakeholder management.
• Excellent communication and decision-making skills.
• Bilingual English/French is an asset.
• Experience in property/real estate management preferred.
• Strategic planning and operational execution experience.

Responsibilities

• Provide leadership to Regional Managers responsible for daily operations.
• Establish expectations, performance objectives and cadence across portfolios.
• Develop regional leaders and plan succession with strong depth.
• Oversee operating standards, financial reviews and corrective actions.
• Drive occupancy, revenue growth and cost efficiency across communities.
• Champion homeowner experience and strong community relations.
• Collaborate with Finance, Marketing and People & Culture for business results.
• Lead budgeting, forecasting and performance management initiatives.

Skills

Leadership

Budgeting

Finance acumen

Communication

Customer service orientation

Problem-solving

Bilingual English/French

Education

Post-secondary degree (asset)

Job description

Compass Communities in Mississauga (with a Kelowna site) seeks a Director of Operations to lead a portfolio of residential communities, drive performance, service levels and financial results.

Reporting to the Chief Operating Officer, you will manage Regional Managers, translate corporate priorities into regional operating plans, and ensure communities are operated safely, efficiently and consistently while delivering an exceptional homeowner experience.