Director, Portfolio Management & Client Reporting Technology Operations

RBC; Toronto; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive total rewards

Flexible benefits

Career development opportunities

Job summary

RBC is seeking a senior technology and operations leader to balance operational excellence with strategic oversight across SRE, Intelligent Operations, and people leadership. You will drive incident response, monitoring, and continuous improvement while ensuring security and regulatory compliance across a complex financial-services tech stack in Toronto.

The role demands 8+ years in production operations, 5+ years in software engineering (SRE/DevOps/Cloud), and 5+ years of people management,

Qualifications

• 8+ years in production operations across multiple technologies and platforms.
• 5+ years in Software Engineering (SRE/DevOps/Cloud).
• 5+ years of people management leading managers, engineers and ops analysts.

Responsibilities

• Oversee Incident/Problem/Change Management and DR exercises to maintain SLAs.
• Drive production monitoring, observability, alerting, and proactive testing across applications.
• Lead continuous improvement by analyzing incidents and implementing preventive measures.
• Ensure systems meet RBC security and regulatory standards and maintain currency.
• Guide technology roadmap and cross-functional collaboration to deliver integrated solutions.

Skills

SRE

DevOps

Cloud

People management

Incident management

Observability

Regulatory compliance

Financial services

Education

Technical degree or equivalent experience

Tools

Charles River

Envestnet

Job description

Job Description

What will you do?

This role balances operational leadership and strategic oversight across three core areas:

Operational Excellence (SRE)

• Oversee Incident/Problem/Change Management and Disaster Recovery exercises to maintain service level objectives for portfolio management and client-facing applications
• Drive production monitoring capabilities including observability, alerting, and proactive testing across the application portfolio
• Lead continuous improvement initiatives—analyzing incidents and implementing preventive measures
• Ensure systems maintain technology currency and compliance with RBC security and regulatory standards
• Identify efficiency opportunities and streamline operating processes
• Support production readiness during software development projects

Intelligent Operations

• Guide the SRE technology roadmap for portfolio and reporting applications (monitoring, alerting, anomaly detection tools)
• Evaluate and implement industry-leading technical solutions tailored to wealth management requirements
• Foster cross-functional collaboration with Portfolio Management, Reporting, and Surveillance teams to develop integrated solutions
• Support team adoption of new technologies and methodologies
• Optimize processes and tools to improve agility and cost management

People Leadership

• Build and develop a high-performing team with focus on growth and engagement
• Set clear performance goals and support career development
• Attract and retain skilled engineering and operations talent with expertise in financial systems
• Foster a culture of continuous learning and excellence

Requirements

Must-have

• 8+ years' experience in production operations across multiple technologies and platforms
• 5+ years of related experience in Software Engineering (SRE, DevOps, Cloud)
• 5+ years of people management experience leading teams of managers, engineers, and operations analysts
• Proven ability to drive improvements in a complex organization
• Strong knowledge of SRE and engineering best practices; technical degree or equivalent experience
• Experience supporting financial services applications or wealth management technology preferred

Nice-to-have

• Familiarity with Charles River, Envestnet, or similar portfolio management systems
• Experience with financial data compliance and regulatory requirements
• Familiarity with AI and machine learning technologies

What's in it for you?

• Competitive Total Rewards Program including bonuses and flexible benefits
• Supportive leadership focused on your professional development
• Opportunity to make meaningful impact on enterprise operations and client satisfaction
• Dynamic, collaborative, high-performing team environment

Job Skills

Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-07-24
• Application Deadline: 2026-08-21

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.